CCT has been providing IT and Telecommunication services for over twelve years, supporting more than 1000 sites for over 350 clients.
We work with commercial and public sector organisations to find effective communication solutions, enabling them to increase worker and customer satisfaction, and improve profitability.
CCT can provide strategic advice to your business, exploring your objectives in order to create a bespoke customer contact solution that will fulfil your company’s needs.
With a decade of experience in providing sophisticated solutions for call and contact centres, CCT now embraces the emerging technologies of Unified Communications to design the customer contact solution that is right for your business.
Using unifying technologies such as presence, multi-media, messaging and mobile as well as traditional contact centre tools, such as VoIP, Interactive Voice Recognition, Workforce Management and Voice Recording, we will work with you to discover the ideal customer contact solution for your business. We adapt the customer contact technology to suit your company’s needs, be it in Operations or IT.
If you want to speak to CCT about your business and how we could improve your telephone communication technology, then contact us, the leading provider of call centre technology in the UK.