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11/03/2010
Energy provider Southwest Gas has deployed a new IP-based communications software suite, it has been announced.
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11/03/2010
Conversational selling techniques can help outbound call agents maximise the value of customer relationships, it has been claimed.
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10/03/2010
NICE Systems has deployed call centre technology to help improve service levels offered by American Airlines, it has been reported.
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10/03/2010
Altitude Software has been positioned in Gartner's Magic Quadrant for Contact Centre Infrastructure, it has been announced.