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02/01/2009
The recession in the UK is stimulating the efforts of firms to look into greener practices and renewable energy sources, according to industry experts.
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31/12/2008
Communications provider BT has been named the worst company for customer service by readers of the Daily Mail.
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30/12/2008
Call centres should find the right combination of automated and agent assisted interactions to drive up customer satisfaction, according to one industry organisation.
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29/12/2008
International telecoms firm Avaya has set its sights on global domination in the unified communications (UC) market during 2009.