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19/03/2010
The nomination period for the Call Centre Management Association (CCMA) Manager of the Year Awards closes today (Friday March 19th).
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19/03/2010
An award-winning customer contact professional says the industry offers great career opportunities.
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19/03/2010
The Advisory, Conciliation and Arbitration Service (Acas) has upgraded its consumer helpline service by investing in call centre technology, it has been reported.
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18/03/2010
Communication managers can help keep staff attrition levels to a minimum in the future by making sensible recruitment decisions, it has been suggested.