Avaya announce Avaya one-X Agent

Avaya announce Avaya one-X Agent

Avaya one-X Agent is an exciting new feature-rich contact centre agent desktop that gives agents the tools they need to provide a superior customer experience, whether they're working in a headquarters location, in a branch office or home office. The simple, intuitive user interface is designed to be easy for agents to learn and use while providing one touch access to common agent features as well as more sophisticated contact centre capabilities such as integrated video.

Avaya one-X Agent is powered by Avaya Call Centre software and Avaya Aura Communication Manager, Avaya's recently announced flagship voice and video telephony software. In addition to the capabilities defined above, Avaya Call one-X Agent includes the following capabilities to help agents deliver a superior customer experience.

• Integrated Video Capabilities
• Built-in collaboration capabilities
• Real-time status updates
• Single application, multiple connectivity modes
• Screen pop of customer contextual data
• Easy to deploy in distributed contact centres
• Easily migrate from IP Agent

For more information, download the pdf overview or contact a member of the CCT Team on 0117 3115885.