03.06.09
A new business best practice group has been formed by the founder of the Who's Who of UK Call Centres group on professional business networking site LinkedIn.com.
Jon Snow says he is seeking to help firms share and develop working practices for the benefit of all in the industry.
The group is open to all call centre and
customer service wishing to discuss topical issues across all the professional disciplines.
Mr Snow comments that the collective knowledge and experience of the professionals working in UK call centres is "vast and in the main unconsolidated".
He says: "In the competitive business environment that will emerge from this recession, the contact centre and the
customer experience it delivers will play an increasingly important role in delivering on brand promises, retaining customers and maximising customer spend.
Mr Snow adds that to achieve and maintain competitive advantage through customer interaction requires business best practice throughout
customer service organisations.
Last month, Hays Recruitment reported that greater demand for senior contact centre staff is likely to be seen as a result of the economic downturn.
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