At CCT we are committed to encouraging Unified Communication, and Centralised Operations Technology. Centralised or virtual contact centres allow your business to better manage their customer contact resources, and encourage the best skills to be used, irrespective of location.
Typically a business loses up to 20% of calls made in to branches. By centralising your operations, you can maximise your customer contact, and your sales.
A Centralised solution reduces the total cost of ownership with fewer systems to manage and maintain. Support costs are also reduced as users experience the same user interface throughout the enterprise, for both the applications and the telephones. Costs associated with moves, adds, and changes (MAC) are further reduced since the enterprise is served by centralised communication applications. Ultimately, powerful applications usually only deployed in larger locations, are now extended to smaller branch locations to improve employee efficiency.
Business Benefits
- Improves efficiency by consolidating communication assets and reducing overall system management costs.
- Enhances mobility for users by providing access to communications applications from any location.
- Enables the virtual organisation where resources throughout the enterprise can be leveraged.
- Simplifies and enhances user experience and reduces training/support requirements through uniform deployment of enterprise-wide features and dial plan.
