05.02.10
The Bank of Beijing Co has deployed a new unified communications solution in a bid to improve its
customer service operations.
Initially adopted for its banking service hotline in 2007, the
call centre technology has now been rolled out across all operations.
According to the bank, the phased implementation approach has made the upgrade process "tremendously easy" on the
IT department.
Irrespective of their location, customers can now simply call the national
customer service phone number and gain immediate access to unified banking services.
"Today, the majority of customers want to instantly contact the bank to get all the required information, at any time, by their choice of communications - phone, fax, web or other means," a spokesperson stated.
SearchDisasterRecovery.com's Pierre Doran recently claimed that unified communications solutions can help with disaster recovery.
Industry News from CCT - Leading
Avaya Platinum Partner & Contact Centre Specialist
