26.06.09
Using outsourcing can allow businesses to concentrate on core areas of their business, it has been proposed.
John Grange, an adviser at Business Link, said firms "should not be afraid" of engaging with external service providers as they bid to improve service levels while cutting costs.
Both the potential to reduce expenditure – given that fees are paid only for services rather than
infrastructure investment – and to allow business decision makers to concentrate on running their firm make outsourcing an attractive option, he suggested.
Mr Grange added: "You can focus; it's not a distraction from your core so you are letting someone else deal with it, get on with it on your behalf under your management.
"It leaves you to focus on getting orders et cetera and you have total access to experts on that knowledge, as and when you need it."
Earlier this month, the Financial Times reported that many companies are choosing against overseas outsourcing in response to the ongoing recession – news which may have been seen as a boost to the UK contact centre industry.
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