Through using the capability provided by using a converged technology platform and Unified Communications technology, you can provide customer contact through advisors located in different geographic locations. This could include small satellite sales offices or employees working from. This customer contact technology enables a home worker to receive calls in the same way as a contact centre agent in a way that is seamless to the calling customer, with all the benefits of being managed centrally.
This offers a more flexible working schedule, and gives your employees more freedom in their working practises. Increased flexibility will result in greater availability and greater resource for your customer, which will in turn encourage satisfaction and sales. In addition when there are skill shortages locally its a way of increasing the pool of contact centre advisors from different areas.
