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The IT challenge... Ian just wants the business to 'get it'

Sometimes, getting your peers to see the business benefits behind the technical details can be difficult. CCT helps you build a case that allows you to shape the communications across your business in a language everyone understands.

Your IT department needs to ensure that the business is enabled through its technology, and that includes being confident that customer contact is efficient and effective.  You also need to to be able to juggle different technologies.

CCT works with IT departments to make sure your company runs more efficiently with streamlined and relevant customer contact and unified communications technologies. We work with industry leaders Avaya and Cisco to utilise product areas including Converged Voice and Data, Unified Communications, Virtual Contact Centres, Multi-media Contact, Presence and Messaging, Voice Recording, as well as Agent Desktop Integration and CRM.

Please contact us. Together we can solve your IT and communications challenges.

IT industry news

  • Avaya launches energy calculator

    05/01/2009

    Global business communications software provider Avaya has launched an energy saving calculator to help businesses measure the savings they can make by embracing flexible working practices.

  • Businesses 'missing workforce benefits of technology'

    05/01/2009

    Businesses are missing out on many of the benefits technology can provide for their workforce, it has been suggested.

  • Avaya targets UC 'domination' in 2009

    29/12/2008

    International telecoms firm Avaya has set its sights on global domination in the unified communications (UC) market during 2009.

  • Two awards for Altitude Software

    24/12/2008

    Altitude Software has been named as the winner in the Best CTI Solution and Best Predictive Dialer Solution categories at the CRC Gold Awards.

  • 'Care needed' over VoIP implementation

    24/12/2008

    Call centres must take the time to profile their existing network if they wish to enjoy a successful Voice-over Internet Protocol (VoIP) implementation, it has been suggested.

  • Growth in VoIP witnessed during 2008

    23/12/2008

    The popularity of voice-over internet protocol (VoIP), unified communications and video conferencing technology increased during 2008, it has been claimed.

  • Connectivity desired 'on the move'

    22/12/2008

    Modern-day consumers increasingly desire mobile internet access, as they seek to ensure connectivity wherever they go, it has been suggested.