03.07.09
Kenya is about to receive its first fibre-optic cable, facilitating high speed broadband and potentially the emergence of international contact centres in the East African nation, it has been reported.
The Times says the development, which will significantly increase the available bandwidth, could lead to an expansion in high tech business.
At present, web connections in Kenya rely upon satellite technology, but the arrival of broadband will not only increase connection speeds but also reduce costs by as much as five-fold, it is claimed.
As an English speaking nation with a low average monthly wage, Kenya is now likely to market itself as a prime outsourcing destination for western firms, the Times says.
New companies such as Horizon Contact Centres, which received 6,000 applications during its first recruitment drive in February, hope to capitalise on the new found potential in the national communication sector.
Speaking to the newspaper, chief executive officer Dave Stewart, predicted it will not be long before there is a thriving contact centre industry in Nairobi.
With Frost & Sullivan recently claiming the contact outsourcing industry will continue to grow over the next few years, he could yet be proved right.
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