20.11.08
Call centres which embrace mobile working patterns may be able to reduce overheads, according to a new study.
Research conducted by T-Mobile has indicated that 47 per cent of small businesses have considered introducing flexible working patterns in a bid to survive the economic downturn.
James Caan, chief executive of private equity firm Hamilton Bradshaw, said mobile working could have "an extremely positive impact" on the performance and productivity of employees, while also helping to recruit high calibre workers.
Perhaps critically for call centre firms, he claimed that such working patterns have the potential to improve
employee retention levels.
Mr Caan added that mobile technology allowed him to maintain contact with employees and measure their progress.
According to the T-Mobile study, 84 per cent of business owners think investment in technology is more important than ever given the tough economic climate.
Last month, Taleo chief executive Michael George claimed that poor technology systems can demotivate workers and lead to higher
staff attrition levels.
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