01.07.09
Global insight from interactions provider NICE Systems – a partner of
Call Centre Technology – has had its leadership position in the 2009 contact centre analytics market recognised.
NICE received high scores in every category in a technical assessment conducted by Datamonitor, while its market impact also received a top rating.
Charles Born, vice-president of marketing at NICE, said it was "gratifying" to see its contact centre analytics offering garnering such accolades and being recognised for innovation, breadth of functionality and unique business benefits.
He added: "The report underscores the tremendous impact NICE has on the contact centre analytics market.
"It also confirms that organisations that implement the various analytics solutions from NICE are best positioned to benefit from the strategic value and business insights that are provided by customers during their calls with contact centre agents."
Last month, the firm made its Interaction Analytics solution available in managed service format, aiming to provide users with a quick return on investment and low total cost of ownership.
CCT Online - the leading online news resource for the
customer contact industry - covering
IT,
Operations,
Finance,
Marketing and
Sales