Proactive Contact Management expands the role of contact centres, adding campaign management and worker productivity tools that enable more transactions per hour, more effective customer interactions, and greater operational efficiency across the entire enterprise.
Proactive Contact helps you build relationships, bringing your business closer to your customers by “anticipating” their needs and providing proactive notification and communication at the right level. Your customer dialogue is strengthened by matching the right agents with the right customers — and providing the contact history to take advantage of the right moment to increase revenue. Proactive Contact is about improving and growing your customer relationships by providing them with the information they want and need so they can make the decisions that are right for them.
Automated Dialling
Automated Dialling enables agents to make more calls per day, leading to increased revenue and reduced costs.
Because the call is dialled and immediately routed to the appropriate agent, you can save 15 seconds per call, and spend more time actively selling. And as this will encourage efficiency throughout the business, you can save significantly in your staff costs.
CCT’s customers have benefited in increased revenue through better management of contacts (inbound and outbound) as well as cross-sell and up-sell opportunities, more effective marketing and promotions, improved customer loyalty, and lower operating costs with the use of virtual agents and a more efficient staff.
