Historically customer self service implemented through auto attendance or “press this number for this or that” has been successfully implemented by most contact centres to reduce the cost of reception routed calls. While this straight forward application of self service has managed to reduce costs it hasn’t always helped with customer satisfaction. However this technology has grown in sophistication and capability, and can now enhance the customer experience as well as reduce costs.
CCT's relationship with some of the leading Customer Self Service vendors puts us in prime position when it comes to the implementation of such solutions. Learn more about CCT's Customer Self Service partners