01.07.09
International telecom expense and workforce management firm Teleopti has bucked the trend of the economic downturn by reporting an increase in orders.
Writing in the company's June 2009 newsletter, Teleopti chief executive Nils Bildt said a 25 per cent increase in trade had been experienced during the first quarter of 2009.
New customers were attracted from a total of 17 countries, he noted, including the UK, Germany, Ukraine, Russia and UAE.
Mr Bildt added: "Teleopti foresees a continuous growth during Q2 and for the foreseeable part of 2009, as long as we serve our customers well. And we will support our customers well."
He revealed that another office is to be opened in China as the firm aims to continue its expansion into the thriving Asian market.
Concluding, Mr Bildt stated: "It is now confirmed that Teleopti is the largest workforce management provider in EMEA and now also number one in Enterprise workforce management in Middle-East servicing contact centres and retail outlets."
Eric Rossman, vice-president for developer relations and technical alliances at Avaya, claimed last week that deployments of
call centre technology are creating opportunities for expansion as the recession ensues.
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