Avaya Portfolio
Global leader in Enterprise communications systems
Enterprises of all sizes turn to Avaya for state-of-the-art communications to improve efficiency, collaboration, customer service and competitiveness.
Avaya recently completed the acquisition of Nortel Enterprise Solutions with the aim of providing the simplest, most advanced open-standards based communications systems in the world. In the words of their CEO, Kevin Kennedy, this strategic opportunity will “increase Avaya’s global scale, expand our channel partner network and strengthen our world class portfolio of products and services”.
Navigate from here to review some of the key elements of the Avaya portfolio. If you need further information, connect with CCT - one of the most highly accredited partners in the Avaya channel partner network.
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View the entire Avaya portfolio online (Flash-based Website)
Unified Communications
Avaya’s Unified Communications solutions help organisations increase employee productivity, improve customer service and reduce costs by integrating multiple forms of communications, such as telephony, email, video and instant messaging.
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Contact Centre
Avaya is a recognised leader in the global contact centre market, where it offers highly reliable and scalable solutions. The portfolio includes intelligent call routing, self service applications and proactive contact solutions that drive effective communications and transactions with customers. In addition, Avaya’s analytics and reporting platforms provide organisations with detailed customer information that helps to improve profitability and customer retention.
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Heritage Nortel Portfolio
After many months of uncertainty during 2009, the acquisition of Nortel’s enterprise division by Avaya has enabled Nortel users to look to the future with confidence. Where once a Nortel telephony or contact centre roadmap seemed liked a pipe dream, under Avaya’s leadership an integrated roadmap has emerged that couples many key elements of Nortel’s portfolio with Avaya’s SIP-based Aura Architecture to offer a compelling path forward for Nortel customers.
Read about some of the latest releases of Nortel CS1000 and Nortel Contact Centre (they’ve been re-branded by Avaya but we’re using the terms you’ll recognise here!)
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Small & Medium Enterprise
Avaya’s IP Office is a complete solution for telephony, messaging, networking, conferencing and customer management designed for the requirements of small and medium enterprises, typically up to 250 users.
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Data Networking
Avaya’s data networking business was acquired as part of the Nortel Enterprise Solutions acquisition. Avaya’s Data Networking Solutions offer an assorted portfolio of products that enable Enterprises to build networks that are more dependable (7x resiliency), efficient (40% more energy efficient), and cost-effective (up to 50% less cost) than the market leaders.
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Avaya Roadmap
Learn about the post-acquisition Avaya product roadmap, plus information regarding the retirements of products such as Avaya INDeX.
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