CCT - Call Centre Technology

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CCT is an Avaya Connect Platinum Partner

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  • Avaya Expertise

    Planning a new Avaya project? Need the highest accredited Avaya support partner with a reputation for customer services excellence?

    CCT & Avaya

    • Avaya Support Services
    • Supporting International Avaya Networks
    • Avaya Training Courses

    Avaya Portfolio

    • Avaya Unified Communications
    • Contact Centre
    • Heritage Nortel Portfolio
    • Small & Medium Enterprise Comms
    • Data Networking
    • Avaya and Nortel Roadmap
  • Contact Centre Solutions

    Ideas and solutions for Call Centre professionals and the ICT specialists that support them.

    Operations

    • Enhancing Customer Service
    • Improving Performance
    • Maximising Efficiency
    • Leveraging New Media
    • Increasing Profitability
    • Monitoring Customer Interactions

    Technology

    • Workforce Optimisation
    • Unified & Virtual Contact Centres
    • Customer Interaction Recording
    • Multimedia Management
    • Speech-enabled Self Service - IVR
    • Outbound Dialling & Proactive Contact
  • Intelligent Communications

    What's your most important ICT challenge? We'd be delighted to help.

    • Unify Your Communications
    • Reduce ICT Costs
    • Enhance Your Network
  • CCT Support Services

    Learn how we've been able to grow our support base by nearly 40% in 18 months.

    • CCT Support Packages
    • Client SLA Performance
    • Supporting International Networks
    • Consolidating Multiple Support Contracts
    • High Quality Support for Nortel Users
    • Cisco Smart Care
    • Services Provided to 3rd Parties
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  • Avaya - Intelligent Communications - The Future for Multimedia Contact Centres - On July 21st 2010 Avaya introduced Avaya Aura Contact Centre 6.0, their next generation multimedia contact centre platform. Avaya Aura CC 6.0 improves customer satisfaction, increases revenues and profitability, whilst delivering a unified agent desktop. Learn More.
  • Get in Touch

    General Enquiries:

    0117 311 3311

    Sales Enquiries:

    0117 311 5885

    Or email us at:

    info@cctonline.co.uk
    Find us BS16 1EJ - Get Directions with Google Maps

CCT - Call Centre Technology

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