CCT - Call Centre Technology
CCT is an Avaya Connect Platinum Partner
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CCT & Avaya
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Ideas and solutions for Call Centre professionals and the ICT specialists that support them.
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Technology
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Our portfolio covers the broad spectrum of capabilities under the term 'Unified Communications'; VoIP/IPT, including the underlying networking infrastructure; contact centre telephony and multi-media contact centre solutions; all of the components of Workforce Optimisations, including Voice Recording, Workforce Management and Speech/Data Analytics; and Speech Self Service/IVR.
The CCMA was formed to promote the profession of Call Centre Management. CCT has supported, sponsored and promoted the CCMA annual awards programme for several years, which celebrates and acknowledges best practice in Contact Centre Management.
More about CCMA
Avaya is one of the world’s leading providers of IP Telephony and CCT has been a certified business partner since 1998. A leading UK Platinum Enterprise Business Partner, CCT is also recognised as Avaya’s top rated business partner for customer service and satisfaction.
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Verint is a leader in analytics-driven workforce optimization software and services. Verint’s award-winning Impact 360 suite features quality monitoring and recording, workforce management, speech and data analytics, customer feedback surveys, performance management, eLearning and coaching. .
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Cisco Systems is the worldwide leader in networking for the Internet. CCT, as an award winning partner, has gained respect for designing converged voice and data solutions using Cisco IP telephony and networking technology.
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Today's businesses face constant challenges in growing their business, managing costs and mitigating risks. HP ProCurve helps by delivering a choice of the best networking solutions for enterprise organisations as well as small to medium sized businesses throughout the world.
More about HP Procurve
Altitude Software is a world leader in providing Unified Customer Interaction technologies. Altitude work with CCT to create their multimedia technologies, including email management and multimedia messaging. Altitude create systems that work to imporive communications between your staff, and from staff to customers, through an exciting variety of methods.
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NICE is the leading provider of Insight from Interactions solutions. Nice are powered by advanced analytics of unstructured multimedia content – from telephony, web, radio and video communications. NICE has over 24,000 customers in 100 countries, improving business and operational performance whilst ensuring safety and security.
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Microsoft is the world leader in offering IT solutions. Working in partnership with CCT, they provide IT solutions to imporove office communications such as Messaging and Presence, whilst allowing us to integrate with well known and regularly used technologies.
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Teleopti create award winning solutions, offering tools to manage involve and improve your workforce management, ensuring leading edge and advanced contact centres. CCT work closely with Telopti as a major software supplier.
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Syntellect create technology that allows contact centres to assess and fine tune customer service across your business.
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Tiger provide Call Logging and Call Recording solutions for smaller businesses. By working with CCT, they allow us to bring you leading edge technology that will benefit your staff traning and enhance your customer contact, allowing you to recognise and analyse problem areas and achievements.
More about Tiger
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