Clients and Case Studies
We are confident in our abilities, but don’t just take our word for it. Read what our clients say about the quality of our services and the success of our solutions.
In twelve short years, we have built an enviable list of over 350 clients across the UK, EMEA, US and Asia. We work closely with every client to gain an in-depth understanding of their current situation and their future goals and aspirations.
Below are just a few examples of our clients and the solutions we have delivered:
Equidebt
Ofcom compliance, high efficiency and state-of-the-art technology combine for leading UK Debt Collector.
Download the Equidebt Case Study
Travelport
CCT delivers centralised, uniform Avaya service management across the globe for multinational travel services company.
Download the Travelport Case Study
Neopost
The Customer Service Centre 'utopia' - customer satisfaction increases, cost-to-serve decreases, and cross selling improvements.
Download the Neopost Case Study
Strathclyde Police
CCT helped the second largest police force in the UK, who protect more than 2.3 million citizens, transform call handling performance with what is now concerned a 'blue print' for other forces.
Download the Strathclyde Police Case Study
National Friendly
CCT enhances National Friendly's customer contact and customer service capability with solutions from Avaya and Verint.
Download the National Friendly Case Study
Close Premium Finance
The challenge of creating an award-winning multi-channel contact centre for Close Premium Finance (CPF), one of the UK’s leading premium finance companies, was one that CCT met head on.
Download the Close Premium Finance Case Study
Mondial Assistance UK
A Teleopti Workforce Management solution from CCT delivers 24% increase in customer service levels to Mondial Assistance.
Download the Mondial Assistance Case Study
Royal Shakespeare Company
The most famous classical theatre company in the world turned to CCT when it came to the transfer and upgrade of their telephony solution – part of their £113m redevelopment plan.
Download the Royal Shakespeare Company Case Study
Wales Millennium Centre
CCT won the contract to equip one of Europe’s highest profile cultural buildings with an IP Telephony solution, working in tandem with a variety of sub-contractors.
Download the Wales Millennium Centre Case Study