Avaya Solutions Update Seminar 2011
CCT is running another of our popular Avaya customer update seminars, this time at the former Nortel HQ (now Avaya) in Maidenhead.
Title: Managing the Customer Experience, Collaborating with Colleagues
Date: Thursday 8th December 2011
Venue: Avaya, Maidenhead
Time: 9:30am to 3:45pm
REGISTER HERE >>
Agenda Highlights - Contact Centre (download agenda)
- Managing Customer Experience Across Multiple Channels
- Handling Social Media in the Contact Centre Unifying Management Reporting (beyond CMS)
- Capturing the Voice of the Customer
- Power of Speech Analytics Video in the Contact Centre
(FYI: CCT is running a seperate dialler user forum/networking meeting for dialler managers in Manchester on 7th December. Contact Richard Pinnington if you're interested in attending).
Agenda Highlights - Technical (download agenda)
- Unified Communications for Tablet PC's, Blackberrys and iPhones
- Avaya Flare, and the overall video, web and conferencing solution set
- Refresh of Avaya Aura, Session Manager and SIP
- Positioning of Avaya Communication Manager
- Verint Ultra v9 to v11 migration (virtualisation)
- Product release roadmap and interdependencies
The space at Avaya allows us to offer the above content in different sessions so representatives from both contact centre and IT teams can get the most from their day. And running the event at Avaya allows us to give you access to some of Avaya's (plus Verint) product experts too!
We'll also provide you with an update on life for CCT within Capita, and what that means for our clients.
REGISTER HERE >>
Feel free to extend the invitation to the most relevant members of your team.