29/05/2009
Vision care provider Clearly Contacts has established a call centre to help deliver services to it rapidly expanding customer base.
29/05/2009
Companies, public sector bodies and call centre outsourcers are all considering the business benefits of employing home-based customer service and support agents, one industry expert has proposed.
29/05/2009
Businesses have been reminded of the need to adhere to outbound and proactive call regulations by a leading industry figure.
28/05/2009
Inverclyde Council is reshaping its customer service offering in a bid to provide better value for money, it has been reported.
28/05/2009
Leading business communications provider Avaya has announced a new program to attract Nortel resellers to its business partner program.
28/05/2009
Six debt management businesses and four cold-calling companies have been ordered to stop using unsolicited and misleading calls to advertise their services.
27/05/2009
Cisco is responding to the economic downturn by offering a helping hand to channel partners facing mounting financial concerns.
27/05/2009
Businesses are increasingly using Web 2.0 technologies to stay productive while cutting costs, according to a new report.
27/05/2009
Firms wishing to retain their most talented employees must continue to provide training as the recession ensues, it has been claimed.
26/05/2009
Businesses across the UK need to rethink their approaches to keeping customers loyal to their operations, a new study has found.
26/05/2009
Customer relationship management (CRM) information held on mobile internet devices may never be entirely safe, according to a leading industry magazine.
26/05/2009
Hundreds of new call centre jobs are to be created in Kent, according to reports.
22/05/2009
A leading Belgian outsourcer is upgrading to NICE's integrated NICE SmartCenter solution at its six VoIP contact centres.
22/05/2009
Businesses should consider whether they are getting value for money out of workplace space, it has been suggested.
22/05/2009
Technology is set to play a key part in pulling the UK out of recession, according to the chief executive of Technology Means Business.
22/05/2009
Ofcom has accredited a price comparison service that allows consumers to get cheaper mobile phone deals by monitoring their online bills.
21/05/2009
ACF Car Finance's call centre has achieved its highest ever number of applications, thanks in no small part to a new member on the management staff.
21/05/2009
More than 800 members have already been accepted to the Who's Who of UK Call Centres networking group just three months after it was launched.
20/05/2009
Headsets play a vital role in shaping the experience shared between sales representatives and their customers, new research has indicated.
20/05/2009
A European award has been presented to an Edinburgh call centre, it has been reported.
20/05/2009
A council contact centre is changing its opening hours in an attempt to increase efficiency while maintaining customer service levels.
20/05/2009
Ofcom has announced new rules to reduce the time consumers have to wait to seek an independent resolution to their disputes with communications providers.
19/05/2009
Jobs are to be created at two new emergency call centres in Ireland, it has been reported.
19/05/2009
Enterprise communications market leader Avaya has announced plans to target growth in the Asia Pacific region.
18/05/2009
Business communications firm Avaya has launched a new Media Phone solution that allows direct access to call and internet services through a large, colour touch screen.
18/05/2009
The global Voice-over-Internet-Protocol (VoIP) market grew by 33 per cent to be worth an estimated £20 billion, new research has suggested.
18/05/2009
Representatives from some of the north-east of England's most successful firms met last week for an industry conference, it has been reported.
15/05/2009
The latest round of job losses at BT can be attributed to "damaging mismanagement" of the firm's Global Services arm, a leading union has claimed.
15/05/2009
Vodafone UK has today announced plans to abolish roaming charges for the summer and to permanently cut the price of calling abroad from the UK.
14/05/2009
Redundancies are likely to be made at telecoms firm BT, after the firm announced plans to reduce its headcount by up to ten per cent.
14/05/2009
A Middlesbrough call centre has seen its environmental performance improve radically over the last year after launching a sustainability drive.
14/05/2009
Most broadband advertising cannot be described as misleading since connections are advertised as being 'up to' a certain speed, it has been claimed.
14/05/2009
Many firms that pursue cost-cutting actually see such policies backfire, it has been claimed.
14/05/2009
Industry recognition has been given to the Highways Agency Information Line, which provides motorists with details about the latest traffic situations and planned roadworks.
13/05/2009
The winners of the prestigious Call Centre Management Association (CCMA) awards 2009 have been announced following a presentation ceremony in Manchester.
13/05/2009
A new Ofcom report has documented the enforcement action taken by the media regulator to protect telecoms customers last year.
12/05/2009
Call centre bosses and other business executives should remain on guard against the threat of online fraud, it has been suggested.
12/05/2009
Flexible working has a profound effect on overall levels of employment, helping to keeps people in jobs and providing an access route back into the workplace, a new study has indicated.
12/05/2009
A Cardiff call centre boss has been nominated for a prestigious honour at the annual Call Centre Management Awards (CCMA), it has been reported.
11/05/2009
Nice Systems has recorded revenue of US$139.2 million (£91.9 million) for the first quarter of 2009.
11/05/2009
The Asia Pacific contact industry should continue to grow over the next five years, a new report has indicated.
11/05/2009
New call centre jobs are to be created in Scotland as a leading bathrooms firm expands its customer service operation.
08/05/2009
Cisco's "innovation engine" is driving both technological and business model developments, according to the firm's chairman and chief executive.
08/05/2009
Call centre jobs could be under threat at an office in Northern Ireland, it has been reported.
08/05/2009
Technological innovations are allowing businesses to let their employees work remotely, it has been claimed.
07/05/2009
The internet is now central to family life because of its ability to help people stay connected to each other, it has been suggested.
07/05/2009
A new 24-hour call centre has been launched in East Anglia to improve the customer service levels provided to housing tenants.
07/05/2009
A new study indicates that consumers are increasingly worried about data security.
06/05/2009
Interactive voice response technology can be used to boost automation and operational efficiencies, it has been suggested.
06/05/2009
Successfully engaging employees can help generate higher morale levels - which in turn leads to reduced staff attrition – while also increasing productivity levels, it has been suggested.
05/05/2009
A new call centre is set to be opened by Autoglass to cope with soaring demand for its services, it has been reported.
05/05/2009
A primary care trust (PCT) has opened an emergency call centre to help field queries relating to swine flu, it has been reported.
01/05/2009
Access to telecommunication services is set to improve in Africa as undersea cables linking the continent to the rest of the world are laid.
01/05/2009
Customer service jobs have been created in Ireland after household goods forwarder, the Arpin International Group, opened a new centre.
01/05/2009
Altitude Software's new desktop integration solution has been made available to the global market, it has been announced.
01/05/2009
A Nottingham call centre has taken on more staff to help provide effective customer service to people worried about the swine flu outbreak.