CCT - Call Centre Technology
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"Since we went live, we've come back to CCT with new requirements on several occasions, and each time the response and attention to detail has been most impressive. Our communication infrastructure is in safe hands."
IT Director, Wales Millennium Centre
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At CCT, we believe that our role as trusted technology partner isn’t simply about implementation, design or support.
As an Avaya Connect Platinum Partner, we feel it is important for us to provide our clients with easy access to the latest news and announcements from within the communications and contact centre industry.
Click on the links below to read the latest contact centre and unified communication technology news, as well as some updates from Avaya and CCT. You can also visit our News Archive to access older articles that may be of interest to you.
Alternatively, register to receive our regular Buzz e-newsletter and get updates direct to your inbox.
How Siri is Changing Customer Service
08/02/2012
Speech recognition is now becoming a part of everyday life, with product vendors introducing voice control features on their smart phones, such as Apple and their ‘Siri’ iPhone application.
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Capita Acquires Salmat Speech Solutions' UK Operations
10/01/2012
Capita’s IT services business today announces the acquisition of Salmat Speech Solutions’ UK operations, a specialist provider of intelligent telephony automation and voice verification solutions.
MPLS or VPLS - Which is Right for You
12/10/2011
Yet the growing availability of VPLS means it’s no longer the case that one-solution-fits-all. So how can you ensure that you recommend the right technology for your customers? Simple, says Tom O’Hagan, Managing Director at Virtual1. Understand the individual needs of their business.
Avaya Acquires Sipera
11/10/2011
Avaya today announced it has acquired Sipera, a worldwide provider of Unified Communications (UC) solutions, including Session Border Control (SBC) functionality and a range of UC security applications.
Magic Quadrant for Unified Comms
08/09/2011
Avaya, a global provider of business communications and collaboration systems and services, today announced it has been positioned as a Leader in the recently published 2011 Gartner Magic Quadrant for Unified Communications*.
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