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Avaya INDeX

Time to migrate?

On 31st May 2009 the Avaya INDeX telephony platform reached its End of Manufacturer Support date.

With an estimated 500 contact centres in the UK previously running an Avaya INDeX customer contact solution, the end of support announcement represented a significant challenge to the call centre industry.

Although INDeX has continued to be a stable and reliable telephony platform since the End of Life announcement, most business critical call centres have investigated how they can transition away from a platform that no longer has manufacturer support.

As a leading Avaya call centre specialist, CCT is well placed to help you understand the implications of the INDeX end of life, the options that are available to you and the steps that can be taken to ensure the high level of telephony performance you are currently used to.

If you are looking for a partner who can help you to make the right decision about the replacement of your INDeX, please contact us using the adjacent form or call us on 0117 311 5969.

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