Avaya UC Roadmap

The communications industry is right now at another major point of inflection as the first generation of "IP-PBX" solutions gives way to a new disaggregated enterprise-wide real-time architecture built around open industry standards, including SIP, Presence, and Web Services, that delivers considerable cost savings, greater business agility, and more flexible ways to serve your own customers wherever they are.

Avaya led with the introduction of Avaya Aura™ in 2009, designed to customers to maximize the value of existing infrastructure, while "plugging" existing systems, both TDM and IP, into a common SIP-based foundation in order to gain extended value from multi-vendor (e.g. Nortel!) connectivity and easy deployment of new centralised collaboration and customer service applications.

The roadmap expands the value of the Avaya Aura™ foundation by integrating over time leading Nortel Enterprise Solutions technology and expertise – such as the Agile Communication Environment, AS 5300 SIP services, CS 1000 networking capabilities, and common management approaches.

At the same time Avaya continues to invest in releases for CS 1000, BCM for branches, CS 2100, AS 5300, Communication Manager to enable a smooth integration with Avaya Aura™ while providing many years of ongoing support for these investments.

Going forward, the majority of new communications features and capabilities will come from the surrounding architecture and open application accessibility, into which existing systems will be connected to ensure a continuous stream of innovation and value for all customers.

Roadmap Philosophy

The Avaya Unified Communications integration roadmap drives value for customers and will:

• Protect existing investments by providing upgrades to current software releases. This ensures long-term support and services, including well-established smooth upgrade paths for legacy systems such as DEFINITY, Meridian and SL100, in ways that retain much of the existing value while allowing an incremental transition from TDM to IP and SIP capabilities.
• Extend investments by connecting existing systems, Avaya and Nortel Enterprise Solutions as well as multi-vendor, into an Avaya Aura™ foundation through SIP, Presence and other standards to provide immediate cost savings and simplified operations. Beyond this, the common next-generation foundation allows centralised collaboration and customer service applications to be much more rapidly deployed to the right users and shared across multiple systems in many locations.
• Grow into future value through new technologies and innovation driven by the combined and focused investment of the new Avaya, the global market leader in Unified Communications.

Read more (Brochure, Avaya UC Integration Roadmap PDF)