Avaya Unified Communications

Simplify your communications, cut costs

Avaya’s unified communications solutions help companies to increase employee productivity, improve customer service and reduce costs by integrating multiple forms of communication - including telephony, e-mail, instant messaging and video.

UC often means different things to different people. To most, it encompasses the convergence of fixed and mobile telephony, and includes soft phone interfaces too.

Peer to peer and group conferencing, such as voice conference bridges, desktop video conferencing and telepresence, as well as web conferencing, are all components of UC. Messaging such as voice mail and email, plus instant messaging is included, as is the overall concept of ‘presence’.

And once all of these forms of communication have been integrated, the next opportunity is to transform business processes by embedding communications into those processes to enhance productivity, efficiency and customer service still further - with the phrase "Communications Enabled Business Processes" being adopted.

Avaya Aura™

Avaya Aura™ is a SIP-based UC architecture, incorporating Avaya Communications Manager. It simplifies complex communications networks, reduces infrastructure costs and quickly delivers voice, video, messaging, presence, web applications and more to employees anywhere.

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Avaya one-X

If Avaya Aura is the underlying architecture that enables UC, then Avaya’s one-X family of products is essentially the application that end users will interface with.

One-X products offer UC application & collaboration tools covering mobility solutions, presence, messaging, and audio and video conferencing. They help improve employee responsiveness, availability and productivity.

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Avaya Agile Communication Environment (ACE)

Avaya ACE and Avaya Aura™ are complimentary solutions: ACE extends Avaya Aura™ into a rich, multi-vendor applications services framework.

ACE supports a Web Service approach in compliance with open Service Oriented Architecture (SOA) frameworks and development environments to facilitate the development of communications-enabled applications.

ACE works with multi-vendor network infrastructures (such as PBXs and video systems) through software adaptors that interface to and control these environments.

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Modular Messaging with Avaya one-X Speech

Using a variety of features and capabilities that the solution offers, your employees can receive and respond to calls and contacts from customers, partners, and colleagues faster and more efficiently than ever before.

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Web, Voice and Video Conferencing

Web, audio and video conferencing, including click-to-conference integration for Microsoft Office Communicator or IBM Lotus Notes and Sametime.

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