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Agile Communication Environment

Communications enabling business processes

A developer-friendly platform that simplifies the integration of communication capabilities into applications and business processes.

Avaya ACE and Avaya Aura™ are complementary solutions: ACE extends Avaya Aura™ into a rich multi-vendor applications services framework.

ACE supports a Web Service approach, in compliance with open Service Oriented Architecture (SOA) frameworks and development environments to facilitate the development of communications-enabled applications. ACE works with multi-vendor network infrastructures (such as PBXs and video systems) through software adaptors that interface to and control these environments.

The Agile Communication Environment offers integration with UC desktop applications such as Microsoft Office Communications Server, Microsoft Outlook, Internet Explorer and IBM Lotus® Sametime® — providing a single, simple, communications-rich user interface. Agile Communication Environment can also be integrated with leading vendors’ SOA frameworks, business applications and into core business processes.

Business application developers can invoke communication functions from their own applications without contending with the complexities of the underlying telephony infrastructure.

This approach facilitates development of Communications-Enabled Business Processes (CEBP) and applications by allowing developers to concentrate on satisfying business needs. This makes the integration of communication capabilities into applications or business processes simpler using any development platform or programming language.

ACE Applications

Avaya offers a growing suite of applications that leverage the Agile Communication Environment platform to offer further benefits to end users:

UC Desktop

Integration with Microsoft OCS and IBM Lotus Sametime for enhanced presence and additional capabilities such as Remote Call Control of users’ PBX phones
Microsoft Office Add-in for enhanced click-to-call functionality
Web Browser Add-in adds click-to-call functionality to any web page

Hot Desking

Provides users with simple phone and web-based interfaces to set any phone as the user’s primary business phone to provide one-number service so all incoming calls to a user’s business phone number are forwarded to the assigned hot desk phone, wherever that may be (home, mobile, hotel)

Mobile Cost Optimiser

A smartphone application that reduces charges for roaming, long distance and international calls by converting mobile-initiated outbound calls to lower-cost inbound calls that are routed across the enterprise PBX network

Message Drop and Blast

Message Drop allows users to pre-record messages, play them to live customers or voicemail boxes at the appropriate time and drop out of the call flow to proceed to the next call; Message Blast allows users to record messages and then distribute them to the appropriate receiver group at an appropriate time

Response Manager

Handles event-triggered conferencing and dynamic team formation for issue resolution, based on context of individuals to form the right response group, with an easy-to-use team-management console and mobile device integration

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