Avaya Aura

A SIP-based UC architecture, incorporating Avaya Communication Manager, that simplifies complex networks, reduces infrastructure costs and connects employees at any location to centrally administered applications. 

Using the architecture, organisations are able to develop and deploy communications applications just once because the architecture allows every employee access to any application no matter where they are or what communications end point or network they use.

Benefits of Avaya Aura

Improve business agility

The SIP architecture, with centralised management and control, gives businesses the ability to take advantage of new capabilities, deploy new applications, and deliver new levels of customer service.

Reduce costs

Use the corporate network to handle traffic and reduce PSTN usage with a single enterprise-wide dial plan and intelligent routing policies. Save money by consolidating trunks. Reduce administrative costs with simpler management and infrastructure.

Increase productivity

Avaya Aura makes it easy to deploy services to users as needed, independent of location or network connection. Employees get unified communications tools to work effectively in a fraction of the time.

Improve customer service

Empower workers with improved access to the services, information, and experts they need to provide superior customer service with call centre capabilities across the enterprise.

Components of Avaya Aura

• Avaya Aura™ Communication Manager

• Avaya Aura™ Communication Manager Branch

• Avaya Aura™ Session Manager

• Avaya Aura™ Session Border Controller

• Avaya Aura™ SIP Enablement Services

• Avaya Aura™ System Manager

• Avaya Aura™ Messaging

• Avaya Aura™ Conferencing

• Avaya Aura™ Application Enablement Services

• Avaya Aura™ Presence Services

• Avaya Integrated Management

• Avaya Aura™ Media Services

• Avaya Aura™ System Platform