Modular Messaging

Modular Messaging keeps messages accessible anytime, anywhere, from a wide array of devices—including phones, fax machines, and PCs.

Designed for single or multi-site enterprises, this powerful IP and standards-based unified messaging platform provides features like call answering, voice messaging and speech capabilities. This flexibility enhances employee productivity, helping to improve customer satisfaction, lower costs and drive revenue.

Avaya Modular Messaging now includes Avaya one-X® Speech as a standard functionality which increases the value of your Modular Messaging investment.

Read more (Brochure, Avaya Modular Messaging PDF) 

Modular Messaging Features 

Find Me and Notify Me

Callers can opt to “find” you: Modular Messaging will attempt to contact you at one or more designated phone numbers according to your preferred time of day and day of week.

Modular Messaging can also alert you to the arrival of new voice mail messages, faxes, and e-mails, based on message priority, sender or other criteria that you choose.

Your message notifications can be in the form of a phone call, e-mail or text message and can contain information that you specify, such as the caller’s name and number, message priority, time, date and length of the message.

Familiar Telephone User Interfaces

Choosing from among the Avaya Modular Messaging AUDIX®, Aria®, and Serenade®-like telephone user interfaces (TUIs) enables your employees to immediately begin to use Modular Messaging without expensive and time-consuming training. Your administrators have the flexibility to assign a specific TUI to each individual mailbox, or a single TUI across an entire system.

Modular Messaging also includes a Common Caller Interface that enables callers to easily skip greetings, end message recordings, and exit the system regardless of their familiarity with Avaya messaging systems.

Advanced Desktop Productivity

Avaya Modular Messaging delivers messages through access devices already in use in your enterprise. So in addition to accessing messages from any phone, your employees can easily get their voice and fax messages on the same PC interface that they use for e-mail, calendars and task lists.

For users who prefer a web interface, Web Subscriber Options allow them to access and manage their mailbox settings from any PC with web access.

Speech to Text

Avaya Speech to Text is an optional feature that converts Modular Messaging voicemail messages to text and delivers them to your email Inbox or PDA.

This increases personal productivity by converting downtime associated with voicemail retrieval, playback and note taking into productive time.

Best-In-Class Mobility and Remote Access Features

The ability for employees to work as productively on the road as they do in the office is increasingly important for enterprises, especially for those in sales, services, consulting, and management.

Modular Messaging with Avaya one-X Speech provides a wealth of features which gives your mobile employees access to desktop tools in Outlook or Notes through simple and intuitive speech commands.

Through hands-free speech commands, your employees can:

• Access and manage their messages (including having emails read out to them via text-to-speech)
• Make calls and conference calls by simply speaking the names of the people they want to call
• Create appointments and manage tasks by using their desktop calendars
• Allow callers to leave a message or opt to “find” the person they are calling
• Have complete control over messaging capabilities, to effectively manage their time and priorities

Self-Service and Caller Applications

The Modular Messaging Caller Applications feature is a flexible, easy-to-use PC-based graphical toolkit that allows you to provide traditional auto-attendant capabilities to help lower costs and improve customer satisfaction.

It also enables you to give callers easy access to information retrieval, call routing to appropriate departments and other services. The Caller Applications provide functions similar to the mailbox types available on Octel® 250/350 messaging systems, including Personal Mailboxes, Call Answer Mailboxes, Bulletin Boards, and more. The applications can also route calls according to time of day, day of week, and system-defined holidays.

Avaya one-X Speech

With Avaya one-X® Speech, voice-activated speech commands allow users to access:

• Calling and conferencing capabilities;
• Voice, fax, and email functions;
• Enterprise directories and databases for contacts; and
• Productivity tools such as calendars, contacts and tasks lists (for Microsoft Exchange only)

Avaya one-X® Speech helps businesses to respond quickly to customers while achieving high service quality, stay connected to enterprise associates, make better and faster decisions and build a competitive advantage through superior customer service and increased productivity.

Read more (Brochure, Avaya one-X Speech PDF)