CCT and Avaya - Avaya Expertise
Benchmark for Avaya Expertise
CCT has a long standing relationship with Avaya, one of the world’s leading IPT and contact centre vendors.
We have been an Avaya certified partner since 1998 and became one of the first to be awarded Platinum Business Partner status in the UK.
CCT is #1 for customer service in the Avaya Business Partner network in EMEA. Based on the results of an independent satisfaction survey of Avaya end users commissioned by Avaya themselves, CCT clients were the most satisfied when compared to other Avaya Business Partners.
"CCT’s combination of industry-leading customer service and Avaya’s best-in-class communication technology enables them to deliver sophisticated solutions that perfectly fit their clients’ requirements. The investment they have placed in staff training and development is reflected in the continuously high level of support received by their clients."
Lee Shorten, Managing Director, Avaya UK and Ireland
Our Avaya Product Authorisations cover the entire Avaya portfolio - we have the highest level of technical accreditations in the UK. This knowledge and experience allows us to develop and support bespoke customer contact solutions utilising Avaya Communication Manager, Avaya IP Office and Avaya Aura. We also continue to support the (now end-of-life) Avaya INDeX.
CCT currently supports and maintains over 300 Avaya clients in the UK, offering advice, guidance and customer service-led support.
CCT’s Avaya Support Services
Organisations that short list Avaya usually shortlist CCT to design, implement and support their communication networks & contact centres, often on an international scale.
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Supporting International Avaya networks
From concept to global implementation in weeks; single management of incidents; common currency billing; limited 3rd party hand-offs: the global Service Management partner you need.
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Avaya Training Courses
Review our Avaya training courses, for end users or system administrators. We can schedule courses at your site or our own training academy in Bristol.
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