Avaya Support Services

Your Infrastructure in Safe Hands

CCT recognises that to safeguard the investment its customers have made in advanced technologies, applications and systems it requires them to engage a partner capable of providing the highest levels of assistance and support.

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CCT is the Trusted Support Partner for over 300 clients worldwide

Effective support needs to encompass advice and guidance for individual users; prompt and effective response to the resolution of faults, issues and problems, and ongoing collaboration to help with mid- and long-term strategic planning for future technology deployment.

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The highest qualified Engineering team in the UK

The leading Avaya Connect Platinum Partner, our niche is providing services to those organisations whose communications infrastructure could be described as ‘mission critical’. In fact no UK partner is better placed to deliver the technical expertise that a successful and growing business needs.

CCT’s Support Services were ranked No1 by Avaya Users

CCT is #1 for customer service in the Avaya Business Partner network in EMEA. Based on the results of an independent survey of Avaya end users commissioned by Avaya themselves, CCT clients were the most satisfied when compared to other Avaya Business Partners.

Access to Avaya directly via CCT’s established relationship

CCT has 24-hour direct access to Avaya support services, across to patches and minor releases, and a knowledge base that it would be hard to find elsewhere. As well as ensuring your Avaya systems do what you need them to 24/7/365, the Avaya team takes a proactive approach to incident prevention and resolution, managed by our ITIL qualified staff.

A High Ratio of Engineers-to-clients

Our Support Division are strategically based across the country – a highly qualified Avaya engineer is within 2 hours of any UK destination. We also provide residential engineers to some of the leading contact centres in the UK – permanently or as and when required.

Download CCT's Avaya Support Services Brochure

The next steps to get the support you deserve

If these facts alone does not convince you that CCT is a must for consideration when it comes to Avaya support then please use the adjacent web chat functionality to arrange an appointment or contact a member of the CCT Team on 0117 311 5969.

Alternatively, visit our resources section and have a look at our case studies.