Avaya Support Services

Your Infrastructure in Safe Hands

CCT recognises that to safeguard the investment its customers have made in advanced technologies, applications and systems it requires them to engage a partner capable of providing the highest levels of assistance and support.

Effective support needs to encompass advice and guidance for individual users; prompt and effective response to the resolution of faults, issues and problems, and ongoing collaboration to help with mid- and long-term strategic planning for future technology deployment.

Download CCT's Avaya Support Services Brochure

Trusted Technical Partner

As the leading Avaya Platinum Partner in the UK, CCT is uniquely placed to deliver this. CCT has established a range of support services; all designed to enable customers to maximise the availability of their critical voice and data systems.

It achieves this through the provision of trusted technical expertise that is wholly focused on both pre-emptive and extremely responsive incident management.

International Support & Capabilities

With 24/7 national and international coverage, CCT supports over one thousand Avaya client sites across the UK, Europe, USA, Japan and Oceania. This is delivered, in the UK, by a highly qualified and experienced team of field-based support engineers, backed by expert service desk staff - all dedicated to supporting customers’ business critical technologies. The team hold the highest level of Avaya accreditation available in the UK and CCT continue to invest in the training and knowledge of its employees.

Download CCT's Avaya Support Services Brochure

Direct Access to Avaya

CCT has 24-hour direct access to Avaya support services, across to patches and minor releases, and a knowledge base that it would be hard to find elsewhere. As well as ensuring your Avaya systems do what you need them to 24/7/365, the Avaya team takes a proactive approach to incident prevention and resolution, managed by ITIL-qualified staff.

#1 for Customer Service

CCT is #1 for customer service in the Avaya Business Partner network in EMEA. Based on the results of an independent satisfaction survey of Avaya end users commissioned by Avaya themselves, CCT clients were the most satisfied when compared to other Avaya Business Partners.

If this alone does not convince you that CCT is a must for consideration when it comes to Avaya support then please use the adjacent form to arrange an appointment or contact a member of the CCT Team on 0117 311 5969.

Alternatively visit our resources section and have a look at our case studies.