10/03/2010
NICE Systems has deployed call centre technology to help improve service levels offered by American Airlines, it has been reported.
09/03/2010
Voice-over Internet Protocol (VoIP) technology will eventually become the communications norm for all businesses, it has been suggested.
09/03/2010
Accord and Ashram housing associations have invested in new communications infrastructures in order to improve customer service levels.
01/03/2010
A number of factors are set to contribute to an increase in the rate of growth within the Voice-over Internet Protocol (VoIP) market, it has been suggested.
25/02/2010
Avaya has received a collaborative Sustainability Star for the deployment and innovation of the all-IP communications structure for Vancouver 2010.
25/02/2010
The number of people subscribing to Voice-over Internet Protocol (VoIP) systems rose by 15 per cent last year, a new study has indicated.
24/02/2010
Bank of America Merrill Lynch is embracing new workplace technology in order to benefit its corporate account holders.
24/02/2010
Ashford Borough Council Local Authority has invested in a virtualised voice infrastructure in a bid to improve service levels.
24/02/2010
Voice-over Internet Protocol (VoIP) technology could be almost standard among businesses by the end of the decade, it has been predicted.
16/02/2010
UK businesses will continue to adopt Voice-over Internet Protocol (VoIP) solutions over the next few years, it has been suggested.
12/02/2010
Cheshire Building Society has invested in a new telephony infrastructure in a bid to improve customer service levels and make efficiencies.
11/02/2010
CCT partner Avaya has supplied call centre technology to the Vancouver Organising Committee for the 2010 Olympic and Paralympic Winter Games.
05/02/2010
Employment benefits specialist Unum has invested in a new IP communications software suite, it has been announced.
03/02/2010
The Australian Bureau of Statistics (ABS) has invested in new call centre technology systems ahead of the 2011 census.
01/02/2010
International energy firm JGC Corporation is investing in new IP unified communications technology, it has been revealed.
29/01/2010
Drinks distributor Mountain Glacier has invested in call centre technology to improve its inbound, outbound and multimedia capabilities.
27/01/2010
Avaya has completed a call centre technology implementation on behalf of the Whirlpool Corporation, it has been reported.
25/01/2010
Cisco has announced the agenda for its Networkers at Cisco Live 2010 event, which is set to take place in Barcelona this week.
22/01/2010
Avaya Aura will be positioned at the heart of the firm's contact centre portfolio as it implements its roadmap for the future.
21/01/2010
Avaya's roadmap will help customers move forward, making the most of their call centre technology investments, the firm claims.
18/01/2010
Duty-free retailer Dufry has used Altitude Software call centre technology to improve customer service within its global operations.
18/01/2010
Use of Voice-over Internet Protocol (VoIP) technology will increase among businesses as its benefits become more apparent.
14/01/2010
Customer contact operations which ignore Voice-over Internet Protocol (VoIP) technology could be missing out on significant savings, it has been suggested.
13/01/2010
A Scottish local government authority has invested in a new contact centre platform, it has been revealed.
15/12/2009
The VoIP equipment market is to benefit from continued business take-up of unified communications solutions, an analyst firm has claimed.
07/12/2009
Cisco has announced plans to deliver information and communications technologies to businesses in Kenya.
04/12/2009
Avaya call centre technology has been recognised in a new chart of the best solutions available on the market in 2009.
03/12/2009
Computers have become a ubiquitous communications tool, it has been suggested.
24/11/2009
A London borough has invested in its communications infrastructure in a bid to improve customer service levels.
20/11/2009
Barcelona City Hall has invested in call centre technology to develop a new SIP-enabled, multi-channel contact operation.
10/11/2009
Cisco has introduced a new version of its unified communications platform, featuring innovations and enhancements designed to reduce user costs and increase operating efficiencies.
04/11/2009
HomeServe has achieved total savings of over £5 million following the introduction of a new call centre technologyinfrastructure, it has been reported,
04/11/2009
Avaya has unveiled two new applications designed to address urgent business and customer service needs.
28/10/2009
Business communications giant Avaya has announced plans to create a dedicated customer sales centre to serve the needs of small to medium–sized enterprises (SMEs).
23/10/2009
Contractor accounting firm Brookson has invested in call centre technology as it bids to attract new clients.
19/10/2009
Half of all contact centre telephony infrastructures will be VoIP-based by 2010, a new study has predicted.
15/10/2009
Major South American financial institution the Bank of Brazil has invested in a new large-scale interactive voice response (IVR) system, it has been announced.
15/10/2009
Customers are making fewer complaints about their broadband supplier, except where internet speed issues are concerned, it has been reported.
13/10/2009
Beijing Metro in China has chosen NICE Systems' IP video solution to enhance safety and security at the 24 stations of its new Line 15 route.
13/10/2009
Avaya has announced the launch of a new virtualised unified communications solution specifically designed for businesses.
12/10/2009
Travel agency business Flight Centre has installed a new telephony infrastructure as it bids to direct customer calls across its national store network.
12/10/2009
The expansion of mobile voice and data services is set to drive the global telecoms market in the coming months and years, a new report indicates.
09/10/2009
The adoption of advanced contact centre technology has made a huge difference to service levels at one local authority, it has been reported.
05/10/2009
The UK has come 25th out of 66th in a new global survey of broadband standards conducted by Cisco.
05/10/2009
Broadband usage is set to grow at "a robust pace" in the UK over the next five years, a research firm has predicted.
29/09/2009
Avaya has launched a new version of Avaya IP Office, the company's flagship communications solution for small and medium-sized enterprises (SMEs).
24/09/2009
Two-time Contact Centre Solution of the Year winner CCT has received a further nomination for the prestigious award.
22/09/2009
Any delays to the roll-out of new technology across a call centre can cause project costs to dramatically increase, according to new research.
18/09/2009
Avaya has received court permission to press ahead with its purchase of Nortel's Enterprise Solutions business in North America, the Caribbean and Latin America and Asia.
17/09/2009
VoIP is now firmly established as a quality communications platform for businesses, one call centre technology commentator has reported.
16/09/2009
Small businesses are to benefit from the advent of next generation broadband, according to CCT partner firm Cisco.
16/09/2009
Raleys Solicitors has invested in unified communications (UC) technology in a bid to integrate voice into its virtualised ITinfrastructure.
15/09/2009
Nortel's global enterprise and government solutions businesses are to be sold to CCT partner Avaya after the firm agreed to pay $900 million (£542 million) for the ownership rights.
11/09/2009
Cherokee Nation Entertainment (CNE) has announced plans to further invest in internet protocol technology supplied by NICE Systems.
11/09/2009
While digital telephony remains capable of delivering consistent and stable communications to the customer contact industry, the technology is now outmoded in the context of more recent innovations, it has been claimed.
10/09/2009
Communication services provider Rococo Investments is to use Cisco technology to revamp its telephony infrastructure, it has announced.
10/09/2009
Internet Protocol (IP) contact centres take advantage of web-based working opportunities to improve customer service and reduce business costs, it has been suggested.
09/09/2009
Cisco today announced the launch of My First Network, an initiative that seeks to support small and medium business growth in Chile through the adoption of information and communication technologies (ICT).
03/09/2009
Knight Transportation, a truckload carrier offering dry van, refrigerated, drayage and brokerage services, has become the latest to invest in the Cisco Unified Contact Centre Enterprise (UCCE).
28/08/2009
Firms operating within the communications sector are likely to increase their use of call centre technology over the coming months and years, an expert has predicted.
27/08/2009
A greater number of call centres may be investing in Voice-over Internet Protocol (VoIP) telephony infrastructures, but many are yet to maximise the value of the communications tool, it has been suggested.
26/08/2009
The introduction of high speed broadband in the UK will benefit businesses and consumers, it has been claimed.
25/08/2009
Global drinks company Foster's Group has deployed Cisco collaboration and unified communications technology in a bid to increase productivity and drive operating efficiencies.
24/08/2009
Smaller companies are increasingly making the move over to Voice-over Internet Protocol (VoIP) telephony, it has been claimed.
13/08/2009
The profile of Voice-over Internet Protocol (VoIP) must be raised in order for more firms to recognise its benefits, it has been claimed.
10/08/2009
NHS mental health and learning disability service provider Nottinghamshire Healthcare has invested in an IP-ready telephony infrastructure to reduce costs and improve productivity and collaboration within its workforce.
10/08/2009
Consumers in Scotland would prefer to reduce expenditure on eating out, holidays and home improvements than give up communications services, it has been reported.
07/08/2009
Access to next-generation broadband could drive further commercial investment in communications infrastructure and call centre technology, it has been suggested.
07/08/2009
Call Centre Technology partner Cisco continued to make a significant profit during the second quarter of 2009, despite the effects of the ongoing economic downturn.
06/08/2009
Online financial trading firm CMC Markets is investing in a global IP telephony communication hub, it has been reported.
05/08/2009
Cisco has enhanced its data centre portfolio in a bid to offer better protection, enhanced resilience, reduced costs and complexity for users' storage-area networks, the firm has reported.
31/07/2009
A new study has highlighted the extent of growth witnessed in the European VoIP market during the last four years.
27/07/2009
The UK should be told what to expect from the universal 2Mbps broadband access, due for completion by 2012, it has been suggested.
23/07/2009
The worldwide unified communication market grew by 47 per cent in 2008 to 1.4 million worldwide, according to a new study from Infonetics Research.
23/07/2009
Guaranteeing two megabits per second internet access in the UK by 2012 may be the immediate aim of the communications industry, but it must also do the groundwork for implementing next-generation broadband, according to Ofcom.
22/07/2009
Call Centre Technology partner Avaya has announced plans to purchase Nortel's enterprise solutions business for US$475 million (£291 million).
15/07/2009
Tesco has improved its customer service offering by installing a customised contact centre reporting solution to extract key data from its established Cisco Unified Contact Centre infrastructure.
14/07/2009
International networking firm Cisco has been appointed as a strategic technology advisor to the Moroccan government.
13/07/2009
Network and communication managers should be confident that VoIP installations will be a success, it has been suggested.
08/07/2009
Personalisation of interactive voice response (IVR) systems may be key to improving customer experience and boosting retention levels, it has been suggested.
06/07/2009
The planned UK high-speed broadband network must be both affordable and reliable, it has been claimed.
03/07/2009
Kenya is about to receive its first fibre-optic cable, facilitating high speed broadband and potentially the emergence of international contact centres in the East African nation, it has been reported.
03/07/2009
New roaming rates will be a welcome change to British holidaymakers this summer, according to Mobile-Phones.co.uk.
02/07/2009
Voice-over Internet Protocol (VoIP) conference phones are the newest innovations in the business telephony industry, it has been reported.
30/06/2009
Cisco has witnessed reduced costs and improved employee retention since introducing flexible working patterns, it has been revealed.
25/06/2009
A United Arab Emirates-based outsourcing firm has decided to upgrade its Avaya Call Centre system to a newer model.
24/06/2009
Avaya's unified communications (UC) solution has been certified for its security capabilities through the Common Criteria for IT Security Evaluation.
17/06/2009
Media regulator Ofcom has welcomed the publication of the government's final Digital Britain report.
17/06/2009
The Digital Britain report, published by Lord Carter this week, will introduce a new broadband levy designed to fund expansion of the UK's internet infrastructure.
05/06/2009
Voice-over Internet Protocol (VoIP) telephony is becoming the most popular way for people to communicate with each other from the home and the workplace, one commentator has claimed.
04/06/2009
More than eight in ten organisations in the UK are concerned about their network performance but fail to act on it due to financial cutbacks, it has been suggested.
02/06/2009
Leading business communications applications, systems and services provider Avaya has acquired Agile Software NZ, the developer of the Avaya Contact Center Express solution.
22/05/2009
A leading Belgian outsourcer is upgrading to NICE's integrated NICE SmartCenter solution at its six VoIP contact centres.
18/05/2009
The global Voice-over-Internet-Protocol (VoIP) market grew by 33 per cent to be worth an estimated £20 billion, new research has suggested.
14/05/2009
Redundancies are likely to be made at telecoms firm BT, after the firm announced plans to reduce its headcount by up to ten per cent.
14/05/2009
Most broadband advertising cannot be described as misleading since connections are advertised as being 'up to' a certain speed, it has been claimed.
08/05/2009
Cisco's "innovation engine" is driving both technological and business model developments, according to the firm's chairman and chief executive.
07/05/2009
The internet is now central to family life because of its ability to help people stay connected to each other, it has been suggested.
01/05/2009
Access to telecommunication services is set to improve in Africa as undersea cables linking the continent to the rest of the world are laid.
30/04/2009
Telecommunications providers could see their main source of income damaged if access to Voice over Internet Protocol (VoIP) services becomes possible from smartphones, it has been claimed.
30/04/2009
The government has "missed an opportunity" to deploy next-generation broadband nationwide, it has been claimed.
29/04/2009
The value of unified communications (UC) solutions can be increased by incorporating customer experience, a new study has indicated.
28/04/2009
Business communications systems, software and services provide Avaya has been recognised as a pioneer in its industry by a leading research firm.
24/04/2009
Food service equipment provider Henny Penny is using Cisco unified communications (UC) to improve customer service levels, raise productivity and attract talented staff members, it has been revealed.
23/04/2009
The government has announced plans to extend broadband coverage across the UK.
22/04/2009
Voice-over-Internet-Protocol (VoIP) telephony is likely to dominate the phone business of the future just as mobile handsets do at present, it has been claimed.
22/04/2009
An international air carrier has reduced its contact centre operating costs by 30 per cent after upgrading to the latest Avaya technology.
20/04/2009
Lord Carter's Digital Britain report must set a more ambitious standard for broadband speeds in the UK, according to the results of a recent study.
16/04/2009
Voice-over Internet Protocol (VoIP) has the potential to save businesses money on their telephony costs, it has been reported.
14/04/2009
Avaya believes the global economic downturn will boost demand for virtual call centre services as firms bid to reduce their outgoings.
14/04/2009
Wakefield Council is set to invest over £3 million in an Internet Protocol (IP)-based unified communications infrastructure, it has been announced.
03/04/2009
Traditional telephony companies such as BT will remain active in the communications market even if internet protocol (IP) technology renders standard mobile calling redundant in the future, it has been claimed.
03/04/2009
Communications service providers now accept that internet protocol (IP) technology is here to stay where mobile technology is concerned.
02/04/2009
Business telecommunications giant Avaya has launched a new contact centre solution that uses advanced Session Initiation Protocol (SIP) technology to help businesses improve customer experience.
01/04/2009
Telecoms firm Nortel has cut staff numbers at its sites in Berkshire and Northern Ireland with immediate effect.
31/03/2009
Avaya has announced the release of it Aura solution, which it describes as "breakthrough architecture".
27/03/2009
Unified Communications (UC) can improve the quality of business interactions by providing users with the means to integrate and control all correspondence with partners and customers, it has been stated.
27/03/2009
Nations should invest in ubiquitous broadband to allow all global citizens to participate in the human network, it has been suggested.
26/03/2009
Up to two billion people may be using mobile broadband within five years, according to a new research project.
24/03/2009
The future of the Voice over Internet Protocol (VoIP) industry may lie in high-definition (HD) technology, it has been claimed.
24/03/2009
BT has named the first 29 exchanges set to benefit from its new fibre-based super-fast broadband infrastructure.
18/03/2009
Cisco has announced plans for a $100 million (£71 million) global strategic initiative focused on small business networking and communications solutions.
13/03/2009
A new Egyptian contact centre service provider has enjoyed rapid business growth since its recent deployment of the Cisco Unified Contact Centre Enterprise solution.
12/03/2009
Firms can benefit by implementing an interactive multi-channel communications strategy to more effectively reach consumers with relevant information, it has been claimed.