24/02/2010
Ashford Borough Council Local Authority has invested in a virtualised voice infrastructure in a bid to improve service levels.
22/02/2010
High street store John Lewis has deployed new call centre technology in a bid to improve efficiencies and customer service levels.
16/02/2010
Businesses can use customer self-service technology to reduce costs and improve the customer experience – but only when they are correctly deployed.
15/02/2010
It is more important than ever that UK businesses have well-formed green strategies, according to one expert.
15/02/2010
Severn Trent Water is implementing a document and data archiving strategy as it invests in a new enterprise resource planning system.
08/02/2010
Business networking giant Cisco has reported profits of $1.9 billion (£1.2 billion) for the November to January quarter.
05/02/2010
If customer contact centres offer multichannel communications, they must ensure that a response is provided to every single enquiry.
28/01/2010
UK businesses can help improve customer service levels by investing in desktop virtualisation, it has been claimed.
30/12/2009
CCT partner Cisco has completed its acquisition of Starent Networks, a supplier of Internet Protocol (IP)-based mobile infrastructure solutions.
23/12/2009
Investment in technology has remained important in the small business sector during 2009, a new study indicates.
17/12/2009
Melton Borough Council has managed to improve customer service levels using call centre technology, it has reported.
17/12/2009
Many contact centres are struggling to hire agents with the required level of IT competence, it has been suggested.
03/12/2009
Embracing technology can help companies retain loyal customers, one business leader has commented.
13/11/2009
IT will be vital to businesses in cutting the energy consumption of their buildings, according to Cisco.
12/11/2009
Information technology can play a vital role in reducing carbon emissions, contact centres and other businesses have been told.
26/10/2009
Companies which have embraced technology are suffering less as a result of the recession, according to new research.
19/10/2009
Half of all contact centre telephony infrastructures will be VoIP-based by 2010, a new study has predicted.
16/10/2009
Travel companies should concentrate more on improving online customer support as they bid to improve service levels, it has been claimed.
15/10/2009
Customers are making fewer complaints about their broadband supplier, except where internet speed issues are concerned, it has been reported.
14/10/2009
Altitude Software has announced the general availability of Skype for Asterisk built-in with its Altitude IP Contact Center solution.
14/10/2009
Customer service teams are still unable to efficiently deal with website enquiries, a new survey has indicated.
13/10/2009
Beijing Metro in China has chosen NICE Systems' IP video solution to enhance safety and security at the 24 stations of its new Line 15 route.
08/10/2009
A new study has indicated that customers are increasingly carrying out online transactions as a result of the economic climate, meaning firms must pay closer attention to their web services.
05/10/2009
The UK has come 25th out of 66th in a new global survey of broadband standards conducted by Cisco.
05/10/2009
Broadband usage is set to grow at "a robust pace" in the UK over the next five years, a research firm has predicted.
02/10/2009
Clean energy technologies are to have access to an extra £20 million of government funding, it has been announced.
30/09/2009
Advances in networks, mobile hardware capabilities, social computing, service-oriented architecture and unified communication will help firms build and use context-enriched services, it has been claimed.
17/09/2009
VoIP is now firmly established as a quality communications platform for businesses, one call centre technology commentator has reported.
16/09/2009
Raleys Solicitors has invested in unified communications (UC) technology in a bid to integrate voice into its virtualised ITinfrastructure.
15/09/2009
Home working is more viable than ever as a result of IT developments, it has been suggested.
11/09/2009
Cherokee Nation Entertainment (CNE) has announced plans to further invest in internet protocol technology supplied by NICE Systems.
11/09/2009
While digital telephony remains capable of delivering consistent and stable communications to the customer contact industry, the technology is now outmoded in the context of more recent innovations, it has been claimed.
10/09/2009
Internet Protocol (IP) contact centres take advantage of web-based working opportunities to improve customer service and reduce business costs, it has been suggested.
09/09/2009
Cisco today announced the launch of My First Network, an initiative that seeks to support small and medium business growth in Chile through the adoption of information and communication technologies (ICT).
27/08/2009
A greater number of call centres may be investing in Voice-over Internet Protocol (VoIP) telephony infrastructures, but many are yet to maximise the value of the communications tool, it has been suggested.
26/08/2009
The introduction of high speed broadband in the UK will benefit businesses and consumers, it has been claimed.
24/08/2009
Smaller companies are increasingly making the move over to Voice-over Internet Protocol (VoIP) telephony, it has been claimed.
20/08/2009
Fashion retailer Peacocks has extended its use of IT and call centre technology by investing in a next-generation e-commerce solution, it has been announced.
20/08/2009
Greater innovation is needed in the contact centre industry as the global economy begins to recover, it has been suggested.
20/08/2009
Firms in the travel sector are losing millions per year due to transaction failures brought about by increasingly complex IT systems, it has been reported.
18/08/2009
South Ayrshire Council has deployed an Enterprise Case Management (ECM) solution in a bid to achieve the dual goals of increasing efficiency and improving customer service.
18/08/2009
Visual interactive voice response (IVR) solutions, such as those delivered to mobile phone handsets, can reduce the time of an automated transaction by half, it has been reported.
13/08/2009
The profile of Voice-over Internet Protocol (VoIP) must be raised in order for more firms to recognise its benefits, it has been claimed.
12/08/2009
Online postage and shipping software solutions provider Stamps.com has deployed a new on-demand customer relationship management (CRM) solution to raise service levels, it has announced.
10/08/2009
Consumers in Scotland would prefer to reduce expenditure on eating out, holidays and home improvements than give up communications services, it has been reported.
07/08/2009
Access to next-generation broadband could drive further commercial investment in communications infrastructure and call centre technology, it has been suggested.
06/08/2009
Online financial trading firm CMC Markets is investing in a global IP telephony communication hub, it has been reported.
05/08/2009
Remote working – facilitated by the latest technology solutions - can be used to ensure businesses are not severely affected by the swine flu pandemic, it has been claimed.
05/08/2009
Cisco has enhanced its data centre portfolio in a bid to offer better protection, enhanced resilience, reduced costs and complexity for users' storage-area networks, the firm has reported.
27/07/2009
The UK should be told what to expect from the universal 2Mbps broadband access, due for completion by 2012, it has been suggested.
23/07/2009
Guaranteeing two megabits per second internet access in the UK by 2012 may be the immediate aim of the communications industry, but it must also do the groundwork for implementing next-generation broadband, according to Ofcom.
14/07/2009
Providing free internet use in public places could help those who cannot afford their own connection to get used to using the web, it has been suggested.
10/07/2009
Businesses can avoid making significant ITinfrastructure investments by embracing pay technology options, it has been suggested.
07/07/2009
Companies can embrace green IT while reducing costs, one commentator has claimed.
06/07/2009
The planned UK high-speed broadband network must be both affordable and reliable, it has been claimed.
25/06/2009
A United Arab Emirates-based outsourcing firm has decided to upgrade its Avaya Call Centre system to a newer model.
24/06/2009
Avaya's unified communications (UC) solution has been certified for its security capabilities through the Common Criteria for IT Security Evaluation.
22/06/2009
The wide breadth of topics covered by Lord Carter's Digital Britain report may have held it back from developing the UK communications sector, it has been suggested.
18/06/2009
Irish bookmaker Paddy Power has reduced customer contact times by deploying customer interaction management tools, it says.
17/06/2009
Media regulator Ofcom has welcomed the publication of the government's final Digital Britain report.
17/06/2009
The Digital Britain report, published by Lord Carter this week, will introduce a new broadband levy designed to fund expansion of the UK's internet infrastructure.
16/06/2009
Virgin Games says it is offering an average customer email response time of less than five minutes thanks to the implementation of multimedia contact centre technology.
15/06/2009
The aim of the government's plan for universal access to broadband in the UK is to make sure that anyone who wants to use the internet can use it, it has been suggested.
09/06/2009
The British Computer Society (BCS) has unveiled new guidance for firms that regularly handle the personal data of customers.
05/06/2009
Voice-over Internet Protocol (VoIP) telephony is becoming the most popular way for people to communicate with each other from the home and the workplace, one commentator has claimed.
04/06/2009
More than eight in ten organisations in the UK are concerned about their network performance but fail to act on it due to financial cutbacks, it has been suggested.
01/06/2009
Employers can use web 2.0 technology to communicate and engage with younger workers, it has been proposed.
01/06/2009
Consumers are buying mini-note PCs (netbooks) over notebook computers because they are practical and portable, it has been claimed.
27/05/2009
Businesses are increasingly using Web 2.0 technologies to stay productive while cutting costs, according to a new report.
22/05/2009
Technology is set to play a key part in pulling the UK out of recession, according to the chief executive of Technology Means Business.
21/05/2009
More than 800 members have already been accepted to the Who's Who of UK Call Centres networking group just three months after it was launched.
20/05/2009
Ofcom has announced new rules to reduce the time consumers have to wait to seek an independent resolution to their disputes with communications providers.
14/05/2009
Most broadband advertising cannot be described as misleading since connections are advertised as being 'up to' a certain speed, it has been claimed.
12/05/2009
Call centre bosses and other business executives should remain on guard against the threat of online fraud, it has been suggested.
08/05/2009
Technological innovations are allowing businesses to let their employees work remotely, it has been claimed.
07/05/2009
The internet is now central to family life because of its ability to help people stay connected to each other, it has been suggested.
07/05/2009
A new study indicates that consumers are increasingly worried about data security.
01/05/2009
Access to telecommunication services is set to improve in Africa as undersea cables linking the continent to the rest of the world are laid.
30/04/2009
The government has "missed an opportunity" to deploy next-generation broadband nationwide, it has been claimed.
27/04/2009
Many firms are still putting money into backing-up and ensuring access to their data despite the economic downturn, it has been suggested.
23/04/2009
The government has announced plans to extend broadband coverage across the UK.
21/04/2009
UK businesses will benefit from next-generation internet access as well as consumers, it has been suggested.
20/04/2009
Hackers with the appropriate tools could theoretically hijack a phone remotely simply by sending SMS messages to it, it has been claimed.
20/04/2009
Lord Carter's Digital Britain report must set a more ambitious standard for broadband speeds in the UK, according to the results of a recent study.
17/04/2009
Call centre solutions are increasingly being integrated with discussion groups and social communities such as Twitter, Facebook and Google to improve service levels, it has been suggested.
16/04/2009
Voice-over Internet Protocol (VoIP) has the potential to save businesses money on their telephony costs, it has been reported.
16/04/2009
Firms will continue to invest in cloud computing technologies as 2009 progresses, it has been suggested.
03/04/2009
Communications service providers now accept that internet protocol (IP) technology is here to stay where mobile technology is concerned.
02/04/2009
The technology industry should not be too negative about the drop in demand brought about by the recession, it has been claimed.
27/03/2009
Unified Communications (UC) can improve the quality of business interactions by providing users with the means to integrate and control all correspondence with partners and customers, it has been stated.
27/03/2009
UK firms could help the government reduce its annual carbon reduction target by nearly a third by switching PCs and monitors off at evenings and weekends, it has been reported.
27/03/2009
Nations should invest in ubiquitous broadband to allow all global citizens to participate in the human network, it has been suggested.
26/03/2009
Up to two billion people may be using mobile broadband within five years, according to a new research project.
24/03/2009
The future of the Voice over Internet Protocol (VoIP) industry may lie in high-definition (HD) technology, it has been claimed.
24/03/2009
BT has named the first 29 exchanges set to benefit from its new fibre-based super-fast broadband infrastructure.
18/03/2009
The government should drop plans for a database which records the population's mobile phone and internet traffic, it has been argued.