19/02/2010
Firms can easily boost their productivity by adopting unified communications systems, it has been claimed.
10/02/2010
SMC Pneumatics UK has invested in new unified communications solution in a bid to create efficiencies and enable more collaborative working between employees.
05/02/2010
The Bank of Beijing Co has deployed a new unified communications solution in a bid to improve its customer service operations.
05/02/2010
Employment benefits specialist Unum has invested in a new IP communications software suite, it has been announced.
25/01/2010
Pharmacy firm A-Med Health Care has seen cost savings and improved customer service since the deployment of IP communications technology.
08/01/2010
Purchasing unified communications systems is getting more complicated for small businesses, it has been claimed.
07/01/2010
The tough economic conditions experienced in 2009 have forced many companies to put their disaster recovery plans "on the back burner", it has been claimed.
06/01/2010
The VoIP sector experienced a large amount of consolidation in 2009, with a number of large companies swallowing up smaller players, it has been claimed.
05/01/2010
Unified communications such as VoIP have already experienced substantial growth in the past decade and the trend looks set to continue, according to one industry expert.
30/12/2009
Global Crossing has invested in an enhanced unified communications solution to improve its data storage capability.
21/12/2009
Northampton Borough Council has won the UK's Customer Service Excellence award after making a series of call centre technology investments.
15/12/2009
The unified communications (UC) market expanded during the third quarter of this year, it has been reported.
15/12/2009
The Royal Agricultural Society of England (RASE) has made a new call centre technology deployment, investing in a unified communications solution.
01/12/2009
The global unified communications market is set to expand rapidly over the next few years, it has been suggested.
30/11/2009
City of Lincoln Council's flagship Innovation Centre, which opened this summer, has invested in new call centre technology.
26/11/2009
Unified communications solutions are becoming increasingly popular, according to new data.
18/11/2009
The Institute of Chartered Accountants in England and Wales (ICAEW) has invested in a new unified communications platform, it has announced.
17/11/2009
A 20-site, 500-seat unified communications solution has been deployed by a local state authority in Australia.
17/11/2009
BT Global Services has announced its commitment to the new Avaya Connect accreditation programme.
10/11/2009
Cisco has introduced a new version of its unified communications platform, featuring innovations and enhancements designed to reduce user costs and increase operating efficiencies.
10/11/2009
The use of unified communications (UC) technology can add value to businesses, it has been reported.
06/11/2009
Case management services provider Bankruptcy Management Solutions (BMS) has invested in new unified communications technology, it has announced.
06/11/2009
An eagerness to cut costs means too many businesses are forgetting about providing a great customer experience, new research has shown.
04/11/2009
Avaya has unveiled two new applications designed to address urgent business and customer service needs.
03/11/2009
Businesses can reduce costs and improve operational efficiency by upgrading their unified communications systems, one leading technology provider has claimed.
21/10/2009
Businesses which use unified communications solutions can make decisions quicker and reduce the amount of time it takes to respond to enquiries, it has been claimed.
13/10/2009
Avaya has announced the launch of a new virtualised unified communications solution specifically designed for businesses.
06/10/2009
BGL Group has invested in a new correspondence-handling customer relationship management solution, it has been reported.
16/09/2009
Raleys Solicitors has invested in unified communications (UC) technology in a bid to integrate voice into its virtualised ITinfrastructure.
11/09/2009
CCT partner Avaya has been placed in Gartner's Magic Quadrant for Unified Communications, recognising its achievements in the area.
09/09/2009
New call centre technology can allow agents to work from home flexibly without negatively impacting upon customer experience or their employers' contact strategies, it has been reported.
07/09/2009
Contact centres and other businesses can use unified communications technology (UC) to save office space and reduce costs, it has been suggested.
03/09/2009
North Bristol NHS Trust is using call centre technology to overhaul its telecommunications services, placing customer contact at the centre of its strategy for effective patient care delivery.
02/09/2009
Australia's second largest credit union, Teachers Credit Union, has invested in unified communications technology in a bid to reduce costs and improve service levels.
24/08/2009
Unified communications (UC) can be used to extend enhanced contact capabilities to mobile users, it has been claimed.
11/08/2009
Companies investing in unified communications (UC) solutions should follow a number of simple steps to ensure a successful deployment, it has been suggested.
29/07/2009
Large organisations are continuing to collaborate with systems integrators over unified communications (UC) technology deployments, it has been reported.
23/07/2009
The worldwide unified communication market grew by 47 per cent in 2008 to 1.4 million worldwide, according to a new study from Infonetics Research.
29/06/2009
Avaya call centre technology is helping businesses to "unleash powerful new opportunities", it has been claimed.
24/06/2009
Avaya's unified communications (UC) solution has been certified for its security capabilities through the Common Criteria for IT Security Evaluation.
15/06/2009
Two leading communications providers have teamed up to create unified call centre technology solutions.
28/05/2009
Leading business communications provider Avaya has announced a new program to attract Nortel resellers to its business partner program.
29/04/2009
The value of unified communications (UC) solutions can be increased by incorporating customer experience, a new study has indicated.
28/04/2009
Business communications systems, software and services provide Avaya has been recognised as a pioneer in its industry by a leading research firm.
24/04/2009
Food service equipment provider Henny Penny is using Cisco unified communications (UC) to improve customer service levels, raise productivity and attract talented staff members, it has been revealed.
22/04/2009
An international air carrier has reduced its contact centre operating costs by 30 per cent after upgrading to the latest Avaya technology.
17/04/2009
Call centre solutions are increasingly being integrated with discussion groups and social communities such as Twitter, Facebook and Google to improve service levels, it has been suggested.
14/04/2009
Wakefield Council is set to invest over £3 million in an Internet Protocol (IP)-based unified communications infrastructure, it has been announced.
06/04/2009
The use of mobile VoIP services is being held back by restrictions placed on applications, it has been suggested.
03/04/2009
Plantronics has launched a range of unified communications (UC) wireless headsets.
31/03/2009
Avaya has announced the release of it Aura solution, which it describes as "breakthrough architecture".
27/03/2009
Unified Communications (UC) can improve the quality of business interactions by providing users with the means to integrate and control all correspondence with partners and customers, it has been stated.