CCT Support Services
Safeguarding your communications infrastructure
Communication networks grow ever more complex; an increasing number of businesses would describe their network as being ‘mission critical’. Your choice of support partner to maintain and monitor your estate is crucial.
CCT has been designing, implementing and supporting mission critical enterprise networks & IPT for over a decade. Following the ITIL Service Management methodology, we have the expertise, geographic coverage, SLA performance and referenceability that you need from a support partner.
We installed the first 1000 seat IP Contact Centre in the UK; we’re past winners of the Channel Network Awards Contact Centre Solution of the Year for complex, international virtual contact centre and multi-media contact centre solutions; we’ve designed, implemented and now support the multi-site emergency and non-emergency contact centre solution for the UK’s 2nd largest police force, including call recording, WFM and CRM system development and integration. CCT also supports one of the UK’s busiest contact centre operations, 118 118.
Client SLA Performance
Over the course of the last 18 months, CCT has grown its support base by 32%. Over the last 12 months, CCT has 100% performance against client SLA’s.
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CCT Support Packages & Processes
We provide a range of service products to help our clients maximise the availability of their communications infrastructure. CCT has over 70 field based support engineers and 15 dedicated service desk staff dedicated to supporting the 1000+ client sites that we maintain.
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Supporting International Networks
On an international scale, CCT supports networks across more than 40 countries. Our flexibility often ensures we’re a better choice as a delivery partner than some vendors with a global services offering.
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Services Provided to 3rd Parties
A number of System Integrators choose CCT to supplement their own Avaya engineering resources.
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Consolidating Multiple Support Contracts
CCT can manage every element of your communications infrastructure and service level agreements. Then the responsibility for resolving issues rests with just one service provider.
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Nortel Support Services
If you’re a Nortel user looking to improve the quality of support that you’re currently getting, you’ll be pleased to hear that CCT has extended our leading service delivery capability to include the Nortel portfolio.
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Client References
We’re good at what we do, but don’t take our word for it. Take a look at some of the case studies and messages from clients who have taken the time to thank us for the work we do for them.
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