CCT Safeguard

Considering the nature of CCT’s clients, many have sophisticated networks and a highly skilled in-house team to support them.

Often, they're able to address day-to-day support issues and carry out problem determination. Yet, there are occasions when these teams need to call upon additional, specialist skills (including during periods of holiday cover or sickness) and to get access to Tier 3 or 4 vendor support.

CCT Safeguard recognises this requirement and provides a ‘safety net’. CCT Safeguard provides access to the CCT Service Desk for specialist diagnoses and resolution and provides access to vendor support, patches and upgrades. There’s no one size fits all in this environment, so we provide a flexible approach, working with clients to define and agree appropriate contract options and/or ‘pay as you use’ options.

Service Cover

• Help desk available weekdays from 8.30am to 5.00pm
• Advice on technical issues and corrective actions
• Remote diagnostics and fault fix for all contracted items
• No guaranteed Service Level Agreement, however, this is available if desired as an option
• Access to vendor support

CCT Safeguard ‘Pay as you use’ options

• Time and materials diagnostics and fix for non-contracted items
• Onsite call out
• Moves and changes
• 24 hour, weekend or 365 days cover
• Reactive firmware updates
• Annual systems health check

Read more (Brochure, Avaya Contact Center 5.0 PDF)