Consolidating Multiple Support Contracts
CCT's Managed Services
Voice, LAN, Unified Communications, Contact Centre Applications and Carrier Network Services - all are integrated to create the network you need to run your business.
All are provided by multiple vendors, multiple contracts with various renewal and termination notices, multiple SLA's, multiple help desks.
Managing this roster of contracts probably isn't what you had in mind when embarking on your career in technology. Equally, you likely had little appreciation of the significance of the phrase 'demarcation line' back then either.
CCT Managed Services - Freeing you to do what you do best
CCT can manage every element of your communications infrastructure so that the responsibility for managing and resolving any issues rests with one service partner. We can provide the proactive network monitoring, single trouble ticketing and fault management, with liaison with relevant vendors where assessment of which side of the 'demarcation line' needs to be determined.
Consolidating your agreements into one contract allows you to work with an 'independent' technology partner who can provide an overall view of the requirements of your business.
We can also be more flexible on pricing as a result of the economies of scale and can provide more flexibility in agreeing contracts and building the Service Management/SLA model that you'd prefer.
Ultimately, our approach is to provide the exacting levels of customer service and to do that whether providing support of solely an Avaya estate, or a network comprised of a portfolio of vendors.
What platforms does CCT support?
Flexibility is the key - we can provide a comprehensive package covering your an end-to-end communications systems and applications with per user, per port, per month pricing options and bespoke SLA's.
Often, our clients are happy to consolidate support contracts covering part of their overall estate where, for example, M&A activity has led to the introduction of multiple platforms where in-house skills only cover a previously existing company standard.
- Mixed telephony estate: Avaya, Nortel, Siemens ISDX, Ericsson/Aastra, Mitel, Panasonic
- Voice & Data: Avaya, Cisco, HP
- Contact Centre Applications: Verint, Teleopti, NICE
Benefits of CCT Managed Services
With CCT Managed Services, you gain from systems management solutions that take care of your infrastructure and allow you to concentrate on other vital tasks. The package provides access to the expert skills, monitoring and corrective actions you need to know your systems will perform successfully and consistently, while we look after relationships with multiple vendors.
- Single point of Service Management/Account Management contact for all services.
- Single SLA
- Single invoicing
- Single helpdesk for incident logging and incident management. Full ownership of the fault until resolution resides with the CCT Service Desk team who will liaise with necessary 3rd party provider as required
- Remote monitoring 24 hours a day, 365 days a year
- De-risk implementations - single ownership and project management responsibility for any installations, moves, adds and changes
- Contract management - novation of contracts, renewals, end dates, end of life, end of support
- Technology partner - provide guidance on technology blueprint, benchmarking application vendors, training of key staff, support where staff holidays or sickness may impact internal service commitments