High Quality Support for Nortel Users

If you’re a Nortel user looking to improve the quality of support that you’re currently getting, you’ll be pleased to hear that CCT has extended our leading service delivery capability to include the Nortel portfolio.

Summary of our capability:

• Field Service provided by the 2nd largest Nortel-centric engineering team in the UK. A pool of experience amounting to 800 years!
• Full solution design, implementation and support covering the more mature portfolio of Nortel products as well as their latest telephony, contact centre, and data portfolio releases
• National engineering coverage, with an established Nortel European Support partner network in place
• Average response time = 22 minutes; average time to sit = 128 minutes

Reasons to consider CCT for your Nortel Support

As you know, the pool of Nortel-accredited support partners in the UK is limited and dominated by one major player in particular. We’ve consistently heard from Nortel users that they’re frustrated by the quality of support that they receive, they’re astonished that their partners employees could consider taking industrial action, and want to go to market to evaluate alternatives.

As one of those alternatives, CCT commits that we will offer you a competitively priced proposal and deliver the quality of service you’ve been crying out for. We will:

• Provide you with a helpdesk number and the names of key individuals in your service delivery team who will be familiar with your systems and the history/context of any previous contact with us.
• Deal with your problem in minutes rather than hours/days (certainly well within our agreed SLA’s), and keep you updated through appropriate, regular communication with you
• Conduct regular account reviews to ensure that you’re happy with the support that you’re receiving
• Provide you with a Nortel “system health check” to review how you’re currently using your Nortel system and to make recommendations on how you could maximise its capability
• Strive to become your long term ‘technology partner’. We can work with you to provide operational reviews to help identify areas of business improvement. We will keep you abreast of the latest changes to the portfolio and can run technology discovery sessions to help you to develop an ROI-oriented technology blueprint and associated phased investment plan
• CCT will value you as a customer and promise never take your business for granted.

If your annual support contract for the Nortel estate is tied up with network services, we would be delighted to offer a competitive quote for those too. Please use the adjacent form to arrange an appointment or contact a member of the CCT Team on 0117 311 5969.