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"We met with a number of suppliers on our journey for new Telephony and believe CCT's company ethos would support Britvic's vision and values of a balance between quality, cost and delivery. We were impressed by their tenacity and urgency to understand our business. They were pre-emptive of our questions providing answers before we had even asked!"

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Compliance

PCI DSS & Financial Requirements

In order to meet governmental regulations, risk management, and liability requirements, many organisations and contact centres require full time call recording.

However, there are other obligations that come with recording calls, such as the Ofcom call recording regulations and PCI DSS compliance.

PCI DSS compliance

Millions of credit card transactions are processed every year within contact centres across the globe - the reason why the leading card operators came together to create the Payment Card Industry Data Security Standard (PCI DSS) - a set of industry-wide requirements and processes aimed at fighting payment card fraud.

Ofcom Call Recording Legislation

Legislation is constantly changing. CCT recommends to our clients' that they visit the Ofcom website to get the latest up to date information. As a leading contact centre solutions provider, we regularly hold seminars and events where topics such as call recording legislation are normally discussed. Join our mailing list to receive invites and notifications.