Full Time Recording

100% Interactions Captured

Call centre and multimedia contact centre recordings are a critical component of compliance and liability management programs. These recordings provide information for handling disputes and verifying transactions.

CCT's partner, Verint Witness Actionable Solutions offers three solutions for compliance and liability recording: Impact 360 Recording, Impact 360 Express, and Audiolog.

Impact 360 Recording

For larger contact centres, Impact 360 Recording incorporates the functionality of Verint’s powerful ULTRA platform to provide a robust, reliable recording solution. Part of the Impact 360 Workforce Optimisation solution, Impact 360 Recording can help organisations meet a range of needs, from compliance recording and liability management to monitoring agent performance. Impact 360 Recording can capture, index, and retrieve up to 100 percent of customer and caller interactions in traditional TDM, IP, and mixed telephony environments.

Read more (Brochure, Verint Impact 360 Recording, PDF)

Impact 360 Express Recording

Designed for small to mid-sized contact centers, Impact 360 Express Recording can capture interactions and link all calls related to a single transaction together to provide a complete transactional record for compliance, liability, and risk management initiatives. You can find and review recordings in just seconds — a key advantage over time-consuming, manual searches that are typical of traditional call logging applications. Moreover, Impact 360 Express uses standard, online storage technology to provide an economical, effective way to store captured interactions.

Read more (Brochure, Verint Impact 360 Express, PDF)

Audiolog

Audiolog is a powerful solution for mission-critical recording and quality assessment. Audiolog provides contact centers with flexible, highly reliable recording capabilities, remote live monitoring and playback from the desktop, and a powerful interactive assessment tool. By providing rapid access to recordings with instant recall and incident-based or call data-based retrieval, Audiolog can help facilitate regulatory compliance.

Read more (Brochure, Verint Audiolog, PDF)