An Australian tapware and bathroom fittings and fixtures provider has invested in new call centre technology for its customer contact operation.
An Australian tapware and bathroom fittings and fixtures provider has invested in new call centre technology for its customer contact operation.
Caroma Dorf, which has outlets across the country, has deployed new solutions in a bid to unify its communications tools and link up its various customer services centres.
The firm has now tied together sixty agents across the country into a single virtual contact centre, allowing them to communicate and collaborate more effectively.
Caroma Dorf's national customer service manager Josephine Galazzo said the new call centre technology is easy to understand and maintain, and very effective at bringing contact resources together.
"For the first time, we are able to respond to and manage the centre in realtime," she stated.
Last week, it was reported that Australian utilities provider Southern Rural Water had introduced unified communications to improve employee collaboration.
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