Computer game developer and publisher Blizzard Entertainment is investing in enhanced call centre technology solutions, it has been announced.
Computer game developer and publisher Blizzard Entertainment is investing in enhanced call centre technology solutions, it has been announced.
The US firm is upgrading the voice and data services used by its Global Call Centre Support and Content Distribution Network.
Blizzard Entertainment will use networking technology to make games available to users online and support calls made to its contact centres in the US, Europe and Asia.
Paul Sams, chief operating officer at the firm, said the investment was designed to help deliver "high-quality online-gaming experiences" to its players.
Earlier this month, Joel Hackney, president of Avaya Data Solutions, claimed that clients' networking technology demands are continuing to increase.
He said the CCT partner firm is "committed to delivering data products that are faster, more cost-effective and consume less power".
Industry News from CCT - Leading Avaya Platinum Partner & Contact Centre Specialist
