A Russian mobile operator has invested in NICE System's Quality Optimisation solution to improve operations within its contact centre.
A Russian mobile operator has invested in NICE System's Quality Optimisation solution to improve operations within its contact centre.
MegaFon has deployed the solution in order to optimise Customer Dynamic, enabling communication managers to gain a unified view of contact centre performance.
The investment is also geared at increasing the quality of service provided to subscribers, building customer satisfaction and loyalty.
Shlomi Cohen, president for EMEA at NICE Systems, said the mobile communications market is highly competitive, and service levels can dictate whether a provider will sink or swim.
He commented: "Implementing NICE Quality Optimisation, an end-to-end quality management solution, is the right choice to help MegaFon stay ahead of the competition by bridging the gap between the organisation's existing quality management processes and its key business objectives."
Last week, CCT partner NICE Systems reported a 17 per cent rise in revenue for the first quarter of 2010.
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