Customer contact managers should ensure they are open and honest with job applicants during the interview process, one expert has suggested.
Customer contact managers should ensure they are open and honest with job applicants during the interview process, one expert has suggested.
Sue Marshall, sales and marketing director at Respondez, said recruiters should always focus on the positives of the organisation, but avoid misrepresenting the operation.
Writing for Call Centre Helper, she said prospective employees should be made aware exactly what is required of them, so there are no unpleasant shocks during the first weeks at work.
"Let [applicants] see the call centre, where they will sit, who they will work with, where they can chill out during their breaks and what facilities you offer," Ms Marshall added.
"Remember that working in a call centre is often an extremely social occupation. The applicant will be interested in their fellow agents. Are there regular social events? Are they sponsored by the company?"
She claimed that recruiting the right individuals is "just the first step" in ensuring their time with the company is successful.
Michelle Ansell, director at Douglas Jackson, recently told the website that well-managed post-attraction contact, CV sifting, interview and feedback stages are crucial if new employees are to settle comfortably into their new role.
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