CCT partner Teleopti has rebranded its customer service operation, it has been announced.
CCT partner Teleopti has rebranded its customer service operation, it has been announced.
From this week, Teleopti Support will be known as Teleopti Service Desk, as the firm attempts to emphasise its focus on quality service.
According to a spokesperson for the company, Teleopti is aiming to raise standards of service to customers and partners in all channels.
The Teleopti Service Desk handles user support, but also tasks ranging from customer and partner web login to defect corrections and customisations.
In addition, the operation conducts monthly survey measurements and forwards the results to stakeholders in the company.
Last month, Teleopti announced the appointment of a new chief executive, Olle During, who has assumed operational control from company founder Nils Bildt.
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