Information Hub
In this section you will find CCT's various information hubs - areas where you can discover key premium content such as guides from the popular For Dummies series, white papers on contact centre management, and detailed documents on how to structure technical proposals.
We've also created a number of short informative videos - covering product demonstrations, including some of the key features in Avaya Aura Contact Centre. There are also hubs featuring our latest brochures and case studies - for those of you who already know the technologies you are looking to implement.
All of these are available to download and we hope you will find something that is of interest to you.
Speech Analytics Hub
The deployment of Speech Analytics solutions is expected to double in 2012, but why are contact centres making the move? Here you will find expert guidance and advice on the benefits "Voice of the Customer" analytics will bring.
Visit our Speech Analytics Information Hub
Social Media Hub
Social Media is possibly the hottest topic across a number of industries and the responsibility for reacting to Social Media interactions is more often that not falling to the contact centre. But where to start and how to build a business case? Find out here!
Visit our Social Media Information Hub
Video Hub
Here you will find links to online videos aimed at helping IT and contact centre professionals make informed decisions about the right technology for their business needs.
Visit our Video Hub
Brochure Hub
In alignment with the implementation and support of enterprise telephony solutions, we also offer a variety of other services including Avaya Technical Training, Network Infrastructure Implementation and Consultancy Services.
Visit our Brochure Hub
Case Study Hub
We are confident in our abilities, but don’t just take our word for it. Read what our clients have to say about the quality of the services provided by CCT.
View our Case Study Hub