Social Media Info Hub

The industry's hottest topic on one page

Our Information Hubs are the places we share the plethora of content that we have created and gathered over the years. Here we tackle the subject of Social Media in the Contact Centre:

Social Media in the Contact Centre For Dummies Guide

This exclusive e-book dissects the topic of social media within the contact centre. Worth £9.99, you can downloaded it for free below.

Download (For Dummies Guide, Social Media in the Contact Centre)

Creating a Social Media Strategy in your Contact Centre

Is the contact centre the right place to begin building a social media channel? Avaya offer their thoughts and detail how to build a business case.

Download (White Paper, Creating a Social Media Strategy, PDF)

Five Social Media Conversations You Don't Want to Miss

Word spreads quickly online - sometimes faster than any company can keep up with. What type of conversations are you missing out on?

Download (Guide, 5 Important Social Media Conversations, PDF)

Avaya Social Media Manager

Avaya's integrated contact centre solution for tackling the issues of Social Media monitoring and information sifting head on.

Download (Brochure, Avaya Social Media Manager, PDF)

CCT is Capita's Unified Communications and Contact Centre practice. Over the last 14 years we've delivered customer experience improvements within some of the UK's largest contact centre operations.

For more information, contact a member of the CCT team on 0117 3115885 or email website@cctonline.co.uk.