Speech Analytics Hub

Act upon the voice of your customer

Our Information Hubs are the places we share the plethora of content that we have created and gathered over the years. Here we tackle the subject of Speech Analytics and how deployment can bring significant benefits to your organisation:

The Inner Circle Guide to Speech Analytics

Industry voice ContactBabel discuss the technology of Speech Analytics, the benefits delivered and pricing, together with a summary of what the future could bring.

Download (Expert Guide, Inner Circle Guide to Speech Analytics, PDF)

Verint's Guide to Speech Analytics Solutions

Impact 360 Speech Analytics and how it can be used to navigate uncertainty and change in client behaviour, reduce cost and do more with fewer resources.

Download (Solution Guide, Speech Analytics, PDF)

Analytics Perspective - Speech Analytics in the Marketplace

Industry experts from Gartner, Frost & Sullivan, Ovum and Pellorus offer their thoughts and comments on Voice of the Customer Analytics.

Download (Analyst Overview, Voice of the Customer, PDF)

Pelorus Associates Product Brief - Voice of the Customer Analytics

Verint's Voice of the Customer Analytics platform analysed, dissected and examined by one of the most widely published and quoted analysts in the industry.

Download (Product Brief, Voice of the Customer Analytics, PDF)

CCT is Capita's Unified Communications and Contact Centre practice. Over the last 14 years we've delivered customer experience improvements within some of the UK's largest contact centre operations.

For more information, contact a member of the CCT team on 0117 3115885 or email website@cctonline.co.uk.