Fixed Mobile Convergence
Unify your mobile and fixed line communications
Mobility solutions - enabling an increasingly mobile workforce - is cited by Frost & Sullivan as "the most compelling element in the Unified Communications stack". Productivity improvements and cost reduction are the drivers for many organisations to pursue Fixed Mobile Convergence (FMC) solutions.
Consider that, aside from those obvious mobile and remote workers, the majority of employees are no longer 'tethered' to their desks. Whether they are simply roaming away from their desks within the enterprise, or have left the office, they still have a need to be contactable.
Benefits of FMC
By turning the mobile device into an extension off the PBX, enterprises are able to bring together the worlds of mobile telephony and fixed telephony.
The FMC solution should enable the enterprises to increase employee productivity and responsiveness outside the office, while helping to reduce mobile expenses:
- Single number: Calls to the deskphone simultaneously ring up to four other devices, reducing the chance of missing important calls
- Users can seamlessly transfer calls between mobile devices and deskphone, without the caller being aware of the transition
- Users need only remember one business number and manage one voice mailbox
- Calls made from a mobile device can show the desk phone caller ID, for true one-number portability
- Mobile devices can be integrated with business call recording and call tracking features
- The business number is owned and retained by enterprise
- Cost reduction: while within the corporate site, using Voice over the WLAN, employees can dial out via the PBX, and the software client will seamlessly transfer the call to the mobile network as the user leaves building. FMC can help minimise international calling expenses by routing international calls over the enterprise network.
Avaya one-X Mobile FMC solution
With Avaya's application installed onto a users mobile handset, FMC/UC functionality is delivered via an intuitive graphical user interface.
Major mobile operating systems (iPhone, Java, Palm, RIM, Symbian, and Windows Mobile 5/6) are supported, and devices ranging from high end smart phones such as the Apple iPhone to lower end feature phones.
Read more (Brochure: Avaya one-X mobile, PDF)