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You are here: Home Articles News CCT Releases Two New Demo Videos of Avaya Aura Contact Centre

CCT Releases Two New Demo Videos of Avaya Aura Contact Centre

20th July 2011

Managing Web Chat & Email Channels Simultaneously

Avaya's next generation contact centre platform has been highly praised by industry analysts, including Gartner & Mier Consulting, for its multimedia handling capabilities.

CCT has created two online videos demonstrating two key functions: Email Handling within AACC & Managing Multiple Contact Streams: Email and Web Chat.

Watch a demo on handling emails in Avaya Aura Contact Centre >>

See how multiple contact streams can be managed in AACC >>

CCT is an Avaya Platinum Partner, specialising in the design and support of enterprise-level contact centres. If you are considering a new contact centre platform, or would simply like to understand the landscape when it comes to key applications, contact a member of the CCT team on 0117 311 5969.

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